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Claim compensation on a ‘NO WIN NO FEE’ basis for all types of serious injury, workplace and traffic accident.
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NHS Negligence Compensation Experts
When you receive NHS treatment, you expect safe, competent and timely care. Most patients receive good treatment from dedicated medical professionals, but avoidable mistakes can still happen. When poor NHS care causes injury, worsens an existing condition or delays essential treatment, you may be able to make an NHS negligence claim.
PSR Solicitors helps people across England and Wales pursue compensation claims against NHS hospitals, GP practices and other public healthcare providers after negligence has caused real harm.
By the time you speak to a solicitor, you may already be dealing with pain, uncertainty, or the distress of seeing a loved one suffer because something was missed or handled incorrectly. Our NHS clinical negligence solicitors provide legal expertise and compassionate support to achieve the best possible outcome for you.
We will listen carefully, review what happened and explain your options simply. If we believe your claim can be pursued, we can act on a No Win No Fee basis, giving you access to specialist legal support without paying legal fees upfront.
Call PSR Solicitors today or complete our online enquiry form to speak with our NHS negligence claims team.
I contacted PSR after hearing about their efficiency and expert knowledge. They charge a relatively small fee and made the process completely stress free.
Quality and professional service. My claim was dealt with very quickly and efficiently, would highly recommend.
They were very helpful, better value, and dealt with my claim within 7 months. After a 4 and a half years issue with my previous solicitors.
NHS negligence occurs when the care provided by an NHS professional or service falls below the standard expected, resulting in injury, illness or a worsening of an existing condition. It may involve a single serious mistake or a series of smaller failings that lead to significant harm.
Claims involving the NHS need to be handled carefully because there may be several routes to consider, including the NHS complaints process, investigation by the relevant NHS body, and a formal legal claim through NHS Resolution.
For many people, the difficult part is not knowing that something went wrong, but understanding whether it was legally negligent. A poor outcome does not automatically mean there is a claim. However, if symptoms were not investigated, test results were not acted upon, treatment was delayed, or a patient was discharged when they should have received further care, there may be grounds to investigate.
At PSR Solicitors, we help you understand which steps are appropriate, make sure important evidence is preserved, and manage the claim properly from the outset so that your concerns are presented clearly and effectively. We also act for families where negligent NHS care has contributed to the death of a loved one.
As a Lexcel accredited law firm, PSR Solicitors is committed to high standards of client care and case management. We combine technical legal knowledge with a personal and responsive service, making sure you understand what is happening at every stage of your claim.
You may be able to make a claim against the NHS if you received care that fell below the standard expected of a reasonably competent medical professional and that failure caused you harm.
A poor outcome alone is not always enough to prove negligence. Medicine can involve difficult decisions, and not every complication means someone was at fault. However, where your injury could have been avoided with proper treatment, earlier diagnosis, appropriate monitoring or a timely referral, you may have grounds to claim.
Claims are usually brought against the NHS Trust, GP provider or relevant NHS body rather than against individual members of staff personally. This is an important point for many clients, particularly those who feel conflicted about taking legal action. Bringing a claim is not about unfairly criticising hardworking NHS professionals. It is about securing answers, accountability and the financial support needed when avoidable harm has changed your life.
There are also time limits for bringing an NHS negligence claim. In most cases, you have three years from the date of the negligence, or from the date you first realised that avoidable harm may have been caused, to start your claim. Different rules can apply for children and for people who lack mental capacity, so it is important to seek legal advice as soon as you have concerns about the care you received.
Negligence within the NHS can take many forms. In some cases, it results from a single serious failure, but often it is the result of repeated oversights, poor communication, or breakdowns in clinical processes. Whether the issue lies with an individual practitioner or within the wider healthcare system, the consequences for patients can be devastating.
At PSR Solicitors, we handle a wide range of NHS negligence claims across England and Wales. Some of the most common scenarios we see include the following:
These are among the most frequent reasons for NHS negligence claims. Patients may report symptoms that are dismissed or misunderstood, causing critical delays in identifying conditions such as cancer, stroke, sepsis or meningitis.
If an urgent referral is not made, a referral is lost, an appointment is delayed, or a patient is not escalated under the correct NHS pathway, treatment may begin much later than it should have done.
Early intervention is often vital to recovery, and when diagnosis is missed or delayed, it can lead to irreversible harm or a worsened prognosis.
We regularly handle both Medical Misdiagnosis Claims and Delayed Diagnosis Claims, helping individuals secure the answers and compensation they deserve when diagnostic errors result in avoidable suffering.
Mistakes during surgery can have life-altering consequences. These might include operating on the wrong part of the body, leaving surgical instruments inside the patient, or failing to manage complications during or after the procedure. In many cases, further surgery is required to correct the problem, and some patients are left with permanent damage or ongoing health issues.
If you have been affected by a surgical mistake, our team can advise you on bringing a Surgical Error Claim and support you throughout the legal process with clear, compassionate advice.
Errors involving medication are especially dangerous in hospital or elderly care settings. These can include prescribing the wrong drug, giving the incorrect dose, or failing to check for allergies or drug interactions. The result may be anything from temporary illness to severe allergic reactions, organ damage or even death in extreme cases.
One of the most frustrating forms of NHS negligence involves test results that are not followed up. This might happen if abnormal results are misfiled, overlooked or never communicated to the patient. The result is that necessary treatment is delayed or not provided at all, often allowing conditions to deteriorate when early action could have made a difference.
Patients are entitled to expect a high standard of cleanliness and infection control within NHS facilities. Unfortunately, infections acquired during hospital stays remain a common cause of avoidable harm. These may arise from poor hygiene, a failure to monitor wounds, or early discharge without adequate aftercare. Infections such as MRSA, C. difficile or untreated sepsis can be life-threatening if not identified and treated quickly.
Patients with mental health needs, learning disabilities, dementia or mobility problems require careful supervision and support.
Failures in monitoring may include failures to escalate worsening observations, respond to signs of infection, prevent falls, manage pressure sores, or protect vulnerable patients. This can result in falls, missed warning signs, untreated deterioration or, in some tragic cases, self-harm or suicide.
When staff fail to observe and escalate concerns appropriately, the consequences can be devastating for both patients and families.
Maternity negligence can lead to serious and permanent harm for both mother and child.
Common issues include failing to monitor the baby’s heart rate, delayed delivery, mishandling of complications during labour, or poor postnatal care. Injuries such as cerebral palsy or brain damage often result from a lack of oxygen during birth, an outcome that is frequently preventable with proper care.
A patient may be discharged too early or without proper follow-up, safety advice, medication, community support or referral back to their GP. Unsafe discharge can place patients at avoidable risk, particularly where they are elderly, vulnerable or recovering from serious illness or surgery.
NHS negligence claims require careful legal judgement, detailed medical evidence and a clear understanding of how NHS treatment pathways should work in practice. At PSR Solicitors, your claim will be handled by a specialist team with experience in investigating avoidable harm caused by NHS care.
As a Lexcel accredited law firm, we are committed to high standards of client care, compliance and case management. We will listen carefully to what happened, obtain and review your medical records, identify whether there may have been a breach of duty, and work with independent medical experts where evidence is needed on causation and the impact of the injury.
We are proud to represent clients from all parts of England and Wales, offering expert legal support wherever you live. While our offices are based in Colwyn Bay, Rhyl, Shotton, Wrexham, Chester and Ellesmere Port, our reach extends far beyond the local area. Whether you’re in North Wales, the North West, or further afield, our dedicated legal team is ready to help. Our reputation for high-quality legal advice and successful outcomes means we are regularly instructed by clients nationwide, including those referred to us by previous clients and other professionals.
Our process is clear and evidence-led:
We also understand that making a claim against the NHS can feel difficult. A claim is usually brought against the relevant NHS body, not an individual member of staff personally, and its purpose is to secure answers, accountability and the support you need for your recovery and future wellbeing.
Where appropriate, we can act on a No Win No Fee basis, allowing you to pursue a claim without paying legal fees upfront. From your first conversation with us, we will explain your options clearly and guide you through the process with professionalism, care and determination.
The first step is to speak to a solicitor experienced in NHS negligence claims. At PSR Solicitors, we will ask you what happened, when you received treatment, what concerns you have about the care provided and how your health has been affected.
If we believe your case may have merit, we will obtain your medical records. These may include GP notes, hospital records, referral letters, test results, imaging reports, discharge summaries and correspondence between departments. We then review the evidence carefully to identify what should have happened and whether there appears to have been a breach of duty.
Independent medical expert evidence is usually needed. An expert will consider whether the NHS care fell below the required standard and whether that failure caused injury, worsened your condition or affected your outcome. If the evidence supports your claim, we will prepare and submit a formal Letter of Claim to the relevant NHS body or NHS Resolution.
Many claims are resolved through investigation and negotiation. If court proceedings become necessary, we will explain why and guide you through the process.
The time an NHS negligence claim takes depends on the complexity of the medical issues, whether liability is admitted, how serious the injury is and how much expert evidence is required.
A more straightforward claim where the NHS accepts responsibility may settle more quickly. A complex claim involving serious injury, disputed causation or long-term care needs can take longer because it is important to understand the full impact of the injury before settlement.
PSR Solicitors will always aim to progress your claim efficiently, but we will not rush a settlement where doing so could undervalue your future needs.
NHS Resolution handles many clinical negligence claims on behalf of NHS organisations in England. It investigates claims, works with NHS Trusts and considers whether compensation should be paid.
Most NHS negligence claims do not go to trial. NHS Resolution reported that 83% of clinical claims were resolved without formal legal proceedings in 2024/25, and that 99.8% of clinical negligence cases did not proceed to trial.
This means that while court proceedings may sometimes be necessary, making a claim against the NHS does not automatically mean you will have to attend court.
Although no amount of money can undo the harm caused by negligent NHS care, compensation can help ease the financial and practical burden that often follows. A successful NHS negligence claim may provide the support you need to recover, rebuild, and plan for the future with greater confidence.
Depending on the circumstances of your case, compensation may cover:
In appropriate cases, we can also help you set up a Personal Injury Trust. This can be an effective way to protect your compensation from impacting any entitlement to means-tested benefits, allowing you to access the support you need without financial disadvantage.
Frequently Asked Questions about NHS Negligence Claims
NHS negligence happens when care provided by an NHS healthcare professional or organisation falls below an acceptable standard and causes injury or avoidable deterioration.
This can include a doctor failing to refer a patient for urgent cancer investigations, an A&E department missing signs of sepsis, a surgeon making an avoidable error during an operation, a maternity unit failing to act on abnormal fetal monitoring, or a GP practice failing to follow up abnormal test results.
NHS negligence can also involve system failures. For example, records may not be passed between departments, test results may not be reviewed, appointments may be delayed, or warning signs may not be escalated. In these cases, the issue may not be one isolated mistake but a wider breakdown in communication, procedure or patient safety.
Yes. NHS Resolution reported receiving 14,428 new clinical negligence claims and reported incidents in 2024/25, with £3.1 billion paid in compensation and associated costs across its clinical schemes.
These figures show the scale of NHS negligence claims nationally, but they do not indicate what your own claim may be worth.
NHS negligence claims succeed where there is evidence that the standard of care fell below what was reasonably expected and that this caused avoidable harm. Every case must be assessed on its own facts, medical evidence and personal impact.
Many people feel uncomfortable about claiming against the NHS, especially if they value the care they or their family have received in the past. That concern is completely understandable. An NHS negligence claim is not about unfairly blaming individual doctors, nurses or healthcare staff. It is about looking carefully at whether the care provided fell below the required legal standard and whether that caused avoidable harm.
In most cases, claims are brought against the relevant NHS organisation rather than individual members of staff personally. If negligence has caused injury, a claim can help you access compensation, treatment, rehabilitation and support, while also encouraging accountability and improvements in patient safety.
Your right to receive NHS care will not be affected by making a legal claim. All patients are entitled to be treated with dignity and professionalism, regardless of any complaint or legal action. If you have concerns about ongoing treatment, we can talk you through your options and help you raise any issues safely.
Yes, claims can be brought on behalf of a deceased family member if NHS negligence contributed to their death. This may include a claim for bereavement damages, funeral expenses, and loss of financial support. We will guide you through what’s involved and support you through what we know is a very difficult time.
If you have suffered harm as a result of negligent NHS care, you do not have to face the aftermath alone. At PSR Solicitors, our dedicated team of NHS negligence solicitors will take the time to listen, understand what went wrong, and provide clear legal advice tailored to your situation.
We offer free initial consultations and, where appropriate, no win, no fee funding—so you can pursue your claim without the worry of upfront legal costs. Every enquiry is treated in complete confidence, and we will always speak to you in straightforward terms, without legal jargon or pressure.
To speak to a solicitor about your potential NHS Negligence Claim, call us today or complete the online enquiry form. A member of our team will respond promptly to help you take the first step towards accountability and compensation.
We have a proven record of success in securing justice and compensation for clients affected by negligent medical treatment. From complex misdiagnosis cases to life-changing surgical errors, our experienced team understands the legal and emotional challenges these claims bring.
We offer a personalised legal service, carefully tailored to your individual circumstances. Our commitment is to provide clear, compassionate guidance and to achieve the best possible outcome for you—every step of the way.
Richard Layfield LLB (Hons)
Solicitor - Head of Personal Injury & Clinical Negligence
VIEW PROFILE
Paul Rossiter
Paul Rossiter LLB (Hons)
Managing Director
Richard Layfield
Mark House
Mark House LLB (Hons)
Solicitor - Head of Litigation
Jasmine Ostanek
Jasmine Ostanek LLB (Hons)
Solicitor
Georgia Purcell
Georgia Purcell LLM (Hons)
Emily Williams
Personal Injury Solicitor
Alyssia King
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