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Claim compensation on a ‘NO WIN NO FEE’ basis for all types of serious injury, workplace and traffic accident.
Claim compensation on a ‘NO WIN NO FEE’ basis for all types of medical negligence.
We can help you buy or sell a residential or commercial property including leasehold properties on a ‘NO MOVE NO FEE’ basis.
We help with divorce, finances, civil partnerships, estate planning and administration.
We can help with estate planning to protect your wealth for the future and with probate/estate administration.
Our expert solicitors can help you claim for, or settle a civil dispute, loss of money or a commercial debt.
Our offices will be closing for the Christmas and New Year break from 5pm on Tuesday 23rd December, and will reopen at 9am on Monday 5th January 2026.
NHS Negligence Compensation Experts
If you have been injured or your condition has worsened due to negligent treatment, our experienced NHS Negligence Solicitors can help you explore whether you have grounds to bring a claim. Most people in England and Wales place a great deal of trust in the NHS. In most cases, it delivers safe, professional care. But when standards fall short and avoidable mistakes occur, the consequences can be serious.
At PSR Solicitors, we understand how distressing it can be to experience medical failings within a public healthcare setting. We support individuals and families pursuing NHS negligence claims after suffering harm due to substandard treatment, including errors in diagnosis, delays in care, surgical complications, and hospital-acquired infections. Every case is different, and we take the time to listen carefully, review the facts, and give you clear, honest advice about your legal options.
With dedicated medical negligence solicitors handling your case from start to finish, we’ll ensure you are kept fully informed and supported throughout the process. We are proud to be a Lexcel-accredited firm, recognised for our high standards and trusted by clients across England and Wales for our work in medical negligence claims.
If you believe that poor NHS care has caused you harm, call us on the number at the top of the page or use the contact form to arrange a free and confidential consultation.
I find your service to be highly recommendable. May I say that I am more than pleased with the way you have handled my claim for compensation and I would fully recommend your services to anyone.
(I am) extremely happy, couldn't think of a better (firm) to handle my claim. I am very happy and I would like to thank you extensively. Service from all the staff was excellent.
Thank you very much. I never believed I would receive such a large sum of money. Your service is friendly and impeccable and I would certainly recommend you, in fact I already have.
NHS negligence occurs when the care provided by an NHS professional or service falls below the standard expected, resulting in injury, illness or a worsening of an existing condition. It may involve a single serious mistake or a series of smaller failings that lead to significant harm.
Every NHS practitioner has a duty to provide care that meets the standards expected of their profession. These standards are defined by regulatory bodies such as the General Medical Council (GMC) for doctors and the Nursing and Midwifery Council (NMC) for nurses and midwives. NHS organisations themselves are bound by broader statutory duties under legislation including the National Health Service Act 2006, which sets out obligations relating to the safety and quality of care. When those duties are not met and you suffer harm as a result, this may amount to clinical negligence.
Common examples of NHS negligence include failing to diagnose a serious condition, providing the wrong treatment, making surgical errors, not acting on test results, or failing to monitor a patient properly. In many cases, individuals feel that their concerns were ignored or dismissed, only to discover later that their condition has been made significantly worse by delays or inaction.
It is important to understand that not every poor outcome in healthcare will amount to negligence. The legal test focuses on whether the standard of care fell below what a reasonably competent medical professional would have done in the same situation, and whether that failure caused you harm. This is known as establishing breach of duty and causation, both of which must be proven for a claim to succeed.
At PSR Solicitors, we work with leading independent medical experts to review your case and assess whether the care you received was negligent in law. This professional input is essential in building a strong claim and helping you access the compensation you are entitled to.
Negligence within the NHS can take many forms. In some cases, it results from a single serious failure, but often it is the result of repeated oversights, poor communication, or breakdowns in clinical processes. Whether the issue lies with an individual practitioner or within the wider healthcare system, the consequences for patients can be devastating.
At PSR Solicitors, we handle a wide range of NHS negligence claims across England and Wales. Some of the most common scenarios we see include the following:
These are among the most frequent reasons for NHS negligence claims. Patients may report symptoms that are dismissed or misunderstood, causing critical delays in identifying conditions such as cancer, stroke, sepsis or meningitis. Early intervention is often vital to recovery, and when diagnosis is missed or delayed, it can lead to irreversible harm or a worsened prognosis.
We regularly handle both Medical Misdiagnosis Claims and Delayed Diagnosis Claims, helping individuals secure the answers and compensation they deserve when diagnostic errors result in avoidable suffering.
Mistakes during surgery can have life-altering consequences. These might include operating on the wrong part of the body, leaving surgical instruments inside the patient, or failing to manage complications during or after the procedure. In many cases, further surgery is required to correct the problem, and some patients are left with permanent damage or ongoing health issues.
If you have been affected by a surgical mistake, our team can advise you on bringing a Surgical Error Claim and support you throughout the legal process with clear, compassionate advice.
Errors involving medication are especially dangerous in hospital or elderly care settings. These can include prescribing the wrong drug, giving the incorrect dose, or failing to check for allergies or drug interactions. The result may be anything from temporary illness to severe allergic reactions, organ damage or even death in extreme cases.
One of the most frustrating forms of NHS negligence involves test results that are not followed up. This might happen if abnormal results are misfiled, overlooked or never communicated to the patient. The result is that necessary treatment is delayed or not provided at all, often allowing conditions to deteriorate when early action could have made a difference.
Patients are entitled to expect a high standard of cleanliness and infection control within NHS facilities. Unfortunately, infections acquired during hospital stays remain a common cause of avoidable harm. These may arise from poor hygiene, a failure to monitor wounds, or early discharge without adequate aftercare. Infections such as MRSA, C. difficile or untreated sepsis can be life-threatening if not identified and treated quickly.
Patients with mental health needs, learning disabilities, dementia or mobility problems require careful supervision and support. Failures in monitoring may result in falls, missed warning signs, untreated deterioration or, in some tragic cases, self-harm or suicide. When staff fail to observe and escalate concerns appropriately, the consequences can be devastating for both patients and families.
Maternity negligence can lead to serious and permanent harm for both mother and child. Common issues include failing to monitor the baby’s heart rate, delayed delivery, mishandling of complications during labour, or poor postnatal care. Injuries such as cerebral palsy or brain damage often result from a lack of oxygen during birth—an outcome that is frequently preventable with proper care.
Although no amount of money can undo the harm caused by negligent NHS care, compensation can help ease the financial and practical burden that often follows. A successful NHS negligence claim may provide the support you need to recover, rebuild, and plan for the future with greater confidence.
Depending on the circumstances of your case, compensation may cover:
In appropriate cases, we can also help you set up a Personal Injury Trust. This can be an effective way to protect your compensation from impacting any entitlement to means-tested benefits, allowing you to access the support you need without financial disadvantage.
At PSR Solicitors, we believe that everyone receiving care through the NHS is entitled to safe, professional treatment. When that standard is not met, and you or a loved one is harmed as a result, you have every right to seek answers, accountability and fair compensation. We provide clear, expert legal support to help you do exactly that.
Our solicitors have extensive experience in handling complex NHS negligence claims, including cases involving misdiagnosis, surgical mistakes, delays in treatment and failures in patient monitoring. We understand how difficult it can be to question the care you received from a trusted public institution and how important it is to be heard. We are here to support you with honesty, sensitivity and determination throughout every stage of your claim.
We are proud to represent clients from all parts of England and Wales, offering expert legal support wherever you live. While our offices are based in Colwyn Bay, Rhyl, Shotton, Wrexham, Chester, Ellesmere Port and Wallasey, our reach extends far beyond the local area. Whether you’re in North Wales, the North West, or further afield, our dedicated legal team is ready to help. Our reputation for high-quality legal advice and successful outcomes means we are regularly instructed by clients nationwide, including those referred to us by previous clients and other professionals.
We also offer our services on a no win, no fee basis wherever appropriate. This allows you to pursue your NHS negligence claim without the burden of upfront legal costs and if your claim is not successful, you will not pay us a penny. It’s one less thing to worry about at what may already be a challenging time.
Our focus is simple: securing justice for you and making sure the consequences of negligent treatment are properly recognised, understood and compensated. With PSR Solicitors on your side, you can be confident that your case is in capable, committed hands.
Frequently Asked Questions about NHS Negligence Claims
Yes, if you received care from the NHS that fell below acceptable standards and this caused you harm, you may be entitled to bring a claim. This could involve treatment in hospital, by a GP, or another NHS service. We will assess your situation carefully and advise whether a legal claim is likely to succeed.
In most cases, you have three years from the date of the negligence, or from when you first realised something was wrong, to start your claim. There are exceptions—especially where the person affected lacks mental capacity or is under 18—so we recommend seeking advice as soon as possible.
Your right to receive NHS care will not be affected by making a legal claim. All patients are entitled to be treated with dignity and professionalism, regardless of any complaint or legal action. If you have concerns about ongoing treatment, we can talk you through your options and help you raise any issues safely.
Yes. Most NHS negligence claims begin before any formal admission of fault has been made. Part of our role is to investigate what went wrong by gathering medical records, consulting independent experts, and identifying whether the standard of care fell short. You do not need the NHS to have already accepted blame to start a claim.
Yes, claims can be brought on behalf of a deceased family member if NHS negligence contributed to their death. This may include a claim for bereavement damages, funeral expenses, and loss of financial support. We will guide you through what’s involved and support you through what we know is a very difficult time.
If you have suffered harm as a result of negligent NHS care, you do not have to face the aftermath alone. At PSR Solicitors, our dedicated team of NHS negligence solicitors will take the time to listen, understand what went wrong, and provide clear legal advice tailored to your situation.
We offer free initial consultations and, where appropriate, no win, no fee funding—so you can pursue your claim without the worry of upfront legal costs. Every enquiry is treated in complete confidence, and we will always speak to you in straightforward terms, without legal jargon or pressure.
To speak to a solicitor about your potential NHS Negligence Claim, call us today or complete the online enquiry form. A member of our team will respond promptly to help you take the first step towards accountability and compensation.
We have a proven record of success in securing justice and compensation for clients affected by negligent medical treatment. From complex misdiagnosis cases to life-changing surgical errors, our experienced team understands the legal and emotional challenges these claims bring.
We offer a personalised legal service, carefully tailored to your individual circumstances. Our commitment is to provide clear, compassionate guidance and to achieve the best possible outcome for you—every step of the way.
Richard Layfield LLB (Hons)
Solicitor - Head of Personal Injury & Clinical Negligence
VIEW PROFILE
Paul Rossiter
Paul Rossiter LLB (Hons)
Managing Director
Richard Layfield
Mark House
Mark House LLB (Hons)
Solicitor - Head of Litigation
Jasmine Ostanek
Jasmine Ostanek LLB (Hons)
Solicitor
Georgia Purcell
Georgia Purcell LLM (Hons)
Alyssia King
Danial Barrett
Trainee Solicitor
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