Appointments can be held by video call, by phone or in person at one of our local offices.
Claim compensation on a ‘NO WIN NO FEE’ basis for all types of serious injury, workplace and traffic accident.
We can help you buy or sell a residential or commercial property including leasehold properties on a ‘NO MOVE NO FEE’ basis.
We help with divorce, children, finances, civil partnerships, estate planning and administration.
We can help with estate planning to protect your wealth for the future and with probate/estate administration.
Our expert solicitors can help you claim for, or settle a civil dispute, loss of money or a commercial debt.
Care Home Negligence Claim Specialists
Do you require a solicitor to help you claim for negligence, abuse, an accident or malicious injury in a care home? Or have you been injured by a carer in your own home? If so, then contact PSR Solicitors for expert legal advice.
Sadly, the most vulnerable members of society do not always receive the care and respect they need and deserve.
Often, care home staff are simply trying to cater to the considerable needs of too many patients or residents at the same time, but it is the most vulnerable who can pay the price for this.
If you are not satisfied with the care you or an elderly relative is receiving - or a younger vulnerable individual at a nursing home - don't be afraid to take action. The first step is to get advice from an experienced Care Home Negligence Solicitor.
PSR Solicitors is committed to ensuring that standards of care for residents in nursing and care homes across Britain continually improves and that compensation is paid whenever there are failings.
Our dedicated team specialises in helping people who have suffered in care homes and can advise you on exactly how to go about rectifying the problems and claiming compensation for what has happened.
For individuals and families who have experienced negligent care in nursing homes or care homes, PSR Solicitors offers expert legal services to help you navigate the challenging process of claiming compensation. Our dedicated team of care home negligence solicitors is committed to ensuring that you and your loved ones receive the justice and support you deserve.
Trust us to help you.
My case was handled in a courteous and professional manner from beginning to end. I was kept informed throughout and the settlement obtained was very satisfactory.
Thank you very much. I never believed I would receive such a large sum of money. Your service is friendly and impeccable and I would certainly recommend you, in fact I already have.
I would like to thank the team at the Wrexham office for everything they have done for me and for reaching settlement. I will definitely recommend PSR
The prevalence of care home abuse in the UK has come to light over several years through investigations, media reports, and high-profile cases.
The government and regulatory bodies, such as the Care Quality Commission (CQC), have taken steps to tighten regulations, increase inspections, and implement stronger measures to ensure the safety and well-being of residents in care homes.
However, the number of concerns raised continues to rise, increasing 14.6% to 475,569 during 2019-20 according to a Safeguarding Adults report published by the NHS.
This means potentially tens of thousands of our elderly loved ones are left abused, neglected, or injured by those given the duty of care to look after them. They deserve better.
At PSR Solicitors, we recognize that the most vulnerable members of society often do not receive the care and respect they need and deserve. As a result, they may suffer from abuse, neglect, or injury at the hands of those who have been entrusted with their care. This can happen in various settings, including care homes, nursing homes, or even in their own homes with the assistance of professional carers.
Our experienced care home negligence solicitors understand that many care home staff may be overwhelmed by the demands of caring for multiple patients or residents simultaneously, leading to a compromise in the quality of care provided. However, it is the most vulnerable who suffer the consequences of this inadequate care.
As a leading law firm specialising in care home claims, our priority is to help those who have experienced substandard care or abuse in a nursing home or care home setting. We are committed to ensuring ever-improving standards of care for residents in nursing and care homes across Britain.
Our dedicated team of care home negligence solicitors has expertise in handling a wide variety of care home negligence cases, including:
We understand that injuries sustained due to insufficient care or abuse by a professional can be traumatic for both the victim and their loved ones. Our compassionate and knowledgeable team will work tirelessly to hold the responsible parties accountable and secure the compensation you or your loved one is entitled to.
If you or a loved one has experienced abuse or neglect by a carer or health professional, or if you have been injured in an incident while residing in a care home or nursing home, you are eligible to make a compensation claim. Often, the compensation recovered is used to fund a safer and more caring living environment for those who have suffered injury, abuse, or neglect. In cases where the injured or abused individual is unable to pursue compensation due to the injuries sustained or any other reason, immediate family members are allowed to make a claim on their behalf.
At PSR Solicitors, we offer a No Win No Fee guarantee for all the care home injury claims we take on, meaning that if your claim is unsuccessful, there will be no legal fees to concern yourself with. Additionally, we provide:
In general, personal injury claims in England, Wales, and Scotland must be brought within three years of the incident occurring or within three years from the date of diagnosis of an illness or injury if progressive in nature. However, there are several exceptions to this rule in Care Home Negligence Claims, such as:
Although these general time limits apply to the vast majority of personal injury claims, there may be particular circumstances when the court would make a discretionary decision in order to pursue a claim outside these time limits. We strongly recommend that you speak to one of our specialist care home negligence lawyers who can advise you on whether or not you can pursue a claim.
The care agency or care home charged with looking after you has a duty to ensure your safety. If they fail in their responsibilities to you and you suffer an accident or injury, then they are likely to be held at fault. You will be entitled to make a compensation claim against them to recognise the harm and suffering caused as well as to cover the cost of any care, medical treatment, and equipment that you may require as a result of what has happened.
Injuries sustained because of insufficient care or abuse by a professional are particularly traumatic and we frequently work to support and help clients who have experienced neglect and ill-treatment by care-workers, or who have suffered accidents as a result of missed visits and inadequate provision.
Our experienced solicitors can help you with a wide range of care claims such as:
Injury and suffering caused intentionally by a carer is particularly distressing and harrowing for both the victim and their loved ones. Abuse can manifest itself in many ways including physical abuse, such as inappropriate restraint and assault; psychological abuse, including threatening and humiliating behaviour and even sexual abuse of vulnerable people.
Substandard levels of care can lead to neglect, which may include failure to provide adequate food or drink, assistance with personal hygiene, proper medical attention, or addressing social and emotional needs. This often results in debilitating pain and distress, or ignores the social and emotional needs of a patient in their care.
Falls are the most common accidents suffered by those in residential care, often due to slippery floors, obstacles, and insufficient assistance for those that are less mobile. Missed carer visits can also result in patients falling in their own homes after attempting to get themselves out of bed, up from a chair, navigating stairs or trying to reach mobility aids alone and without the assistance they need.
Burns and scolds are among the most common injuries sustained by those in residential care or being looked after at home, due to neglect or insufficient care provided by staff. Burns are often sustained through overheated food or drink, bath or shower water that is too hot, patients attempting to cook for themselves when a carer has failed to provide enough food or not being properly supervised when smoking a cigarette.
Staff shortages can result in inexperienced carers being asked to lift patients. Carers are often insufficiently trained in safely lifting another person and frequently sustain injuries themselves. Other, similar injuries occur due to staff negligence and unsafe lifting equipment.
Mistakes in the prescription and administration of medication in care homes can have serious consequences, sometimes resulting in long-term harm or even death. Care homes must have proper procedures and safety checks in place to ensure the accurate administration of medication. When these procedures are not followed and mistakes occur, causing harm or illness, a case for compensation can be brought against the care home.
When you choose PSR Solicitors for your care home negligence claim, you can trust that your case will be handled by a dedicated, fully qualified Personal Injury Solicitor. Our credentials speak for themselves:
We regularly act for clients on nursing home injury and abuse claims across North Wales, Cheshire, Merseyside, and Liverpool. As recognized expert Personal Injury Solicitors, we can support your needs wherever you live in Wales, England & Northern Ireland.
Our commitment to ensuring our clients receive the highest levels of compensation is unmatched, and our No Win No Fee guarantee means there is no risk to you when pursuing a claim.
To start your claim or to discuss your case with one of our specialist care home negligence solicitors, contact us today by calling our free helpline or completing our online contact form. Our team is ready and waiting to help you secure the justice and compensation you deserve.
Remember, with PSR Solicitors, you can trust that your care home negligence claim will be handled by a team of experts with a track record of success. Don't let negligent care impact your life or the life of a loved one any longer – take action today and let PSR Solicitors guide you through the process of seeking the compensation and support you are entitled to.
Together, we can make a difference in improving the standards of care in nursing homes and care homes across the nation, ensuring that vulnerable individuals receive the care, respect, and dignity they deserve. Your claim can be the catalyst for change, helping to prevent future incidents of negligence and abuse in care home settings.
Contact PSR Solicitors today and take the first step toward justice for you or your loved one. Our care home negligence solicitors are here to help you navigate the complexities of the legal process, providing expert advice and compassionate support throughout your journey.
If you or a loved one have suffered injury, abuse, or neglect at the hands of those entrusted with your care, don't hesitate to take action. Contact PSR Solicitors today for a confidential, specialist consultation. Our experienced and compassionate team will handle your enquiry with the utmost sensitivity and work tirelessly to secure the care and compensation you deserve.
At PSR Solicitors, we pledge that your care home abuse claim will be handled by a dedicated, fully qualified Personal Injury Solicitor, which is why we secure our clients higher levels of compensation than our rivals. Not all legal firms employ qualified solicitors to handle personal injury claims, often resulting in lost or significantly reduced settlements.
Our credentials speak for themselves. We are proud to be accredited by the Law Society for our personal injury services and have been recognised by the Law Society for our exceptional client service, being awarded the Lexcel Practise Management Standard.
With offices in Colwyn Bay, Ellesmere Port, Rhyl, Shotton, Wrexham, Wallasey, and Chester, PSR is a leading Personal Injury Law Firm in Wales and Personal Injury Lawyers in Cheshire.
We regularly act for clients on nursing home injury & abuse claims across North Wales, Cheshire, Merseyside, and Liverpool. As recognised expert Personal Injury Solicitors, we can support your needs wherever you live in Wales, England & Northern Ireland.
We handle all personal injury claims on a No Win No Fee Claim basis, meaning that if your care home injury claim proves to be unsuccessful, there will be no legal fees to concern yourself with, so No Win No Fee = No Risk To You.
By instructing PSR Solicitors, you are guaranteed an exceptional team of personal injury specialists that you can trust to get the results that you deserve.
If you have been involved in an accident or been injured in any way in the past three years, through no fault of your own, contact us today and speak to one of our team so that we can help you get your life back on track.
Richard Layfield LLB
Solicitor - Head of Personal Injury
I've been a Solicitor at PSR Solicitors since March 2013 and am head of Personal Injury throughout the firm as well as having full responsibility for managing the Rhyl office.
I completed both my Law LLB and LPC degrees at Cardiff University, graduating in 2008 and 2009 respectively. Thereafter, I completed my 2-year training contract at a firm based in Cardiff, then I was retained by this firm as a Criminal Defence Solicitor until I decided to relocate up to North Wales.
As an experienced personal injury and civil litigation Solicitor, I represent Claimants in all manner of personal injury case work including injuries as a result of Road Traffic Accidents, Accidents at Work, and Occupiers Liability Accidents. I handle all types off personal injury claims from the minor right through to complex, serious injury claims.
Outside of work I'm a keen rugby fan, who enjoys running and travel.
Shotton Office, Rhyl Office, Ellesmere Port Office, Wallasey Office
Paul Rossiter
Paul Rossiter LLB Law
Managing Director
I qualified as a solicitor in 1998 and worked as a Personal Injury Specialist throughout my legal career, dealing with high value serious injury cases obtaining both compensation and rehabilitation for my clients. I was a member of APIL (Association Of Personal injury Lawyers) and recognised by the Law Society as being a Senior Personal Injury Solicitor.
After working in various law firms, both small high street firms and a larger practice in Manchester, I saw a gap in the market for a high quality practice that had the same core high street values of being personable and approachable and combining them with the efficiency and professionalism of a larger practice. PSR Solicitors was therefore established in 2009 and since then PSR Solicitors has provided high quality legal services to local clients throughout North Wales and Cheshire.
I live in Chester with my young family and 2 dogs and enjoy regular holidays along the coast of North Wales and Ibiza.
I have recently been asked to join the board of trustees at Platform For Life, a mental health counselling charity in Chester. Good mental health is the foundation of a more fulfilled, happy and healthy life, yet many families struggle to access the help and support they need to achieve it. Platform for Life offers free local counselling and play therapy for families who would otherwise not be able to afford it.
Richard Layfield
USUAL LOCATIONS: Shotton Office, Rhyl Office, Ellesmere Port Office, Wallasey Office
Mark House
Mark House LLB
Solicitor - Head of Litigation
USUAL LOCATIONS: Shotton Office, Wrexham Office, Colwyn Bay Office, Wallasey Office
I completed my law degree and legal practice course at Nottingham Law School, before qualifying as a solicitor in 2004. I then worked at a specialist personal injury firm in the East Midlands and a leading regional firm, before joining PSR in 2017.
With PSR I've continued to specialise in acting for Personal Injury claimants and have developed a keen understanding of the procedures and tactics involved in pursuing a claim, as well as the difficulties and concerns faced by people who have suffered as the result of an accident.
Since 2014 I've been proud to help hundreds of people. I've represented the public in all manner of injury claims, including serious orthopaedic injuries, brain damage, and psychological trauma. I was instructed to deal with claims for clients in the aftermath of the Potters Bar rail crash and the Penhallow hotel fire.
In addition, I represent clients in relation to all manner of disputes. I have dealt with professional negligence claims, such as those against solicitors and builders. I have helped clients recover money which is due to them and to dispute invoices which have been sent to them. I have helped business defend claims against them. I have tackled neighbour and boundary disputes.
I live locally to the Colwyn Bay office, and outside of work, I enjoy taking advantage of the coastal and mountain outdoor activities which are available on the doorstep. I'm also heavily involved with an outdoor pursuits charity, which I find an enjoyable and rewarding way of using my free time.
Jasmine Simpson
Jasmine Simpson LLB (Hons)
Solicitor
USUAL LOCATIONS: Rhyl Office, Colwyn Bay Office
I joined PSR Solicitors in May 2022 as part of their first cohort of Trainee Solicitors. After being admitted as a Solicitor in August 2023, I joined the firm's Litigation Department.
I completed my Law degree at The University of Liverpool in 2018, then went on to complete the Legal Practice Course at The College of Law, Chester.
Outside of work I enjoy making the most of living in North Wales and often spend my weekends on the Llyn Peninsula. I also enjoy going to the gym, skiing holidays and travelling to warmer destinations.
As with any personal injury claim, your Nursing Home Abuse & Injury Compensation is split into two parts:
The General Damage element of your compensation considers the pain and suffering you’ve endured, as well as factoring in the impact it has had it’s on your day to day life. The value of your general damages is based on the severity of your injuries or the levels of abuse you suffered, as well as the length of time it has taken you to recover and the degree to which you have recovered. Due to its nature, every claim results in a unique general damages value. However, our qualified solicitors who specialise in care home abuse & injury claims have years of experience in this area and will be able to provide an approximation of the level of general damages you're likely to recover.
Special damages directly reflect the financial losses you’ve suffered and the financial expenses you’ve incurred as a result of the injury or abuse, including:
It also considers ongoing costs and losses associated with the injury, including:
The key aim of special damages is to ensure that the victim is returned to the financial position they were in prior to the injury or abuse and to make sure that they are in no way financially disadvantaged by their injury.
Contact our Injury Claim experts to get started…
Tell us a little about your legal issue and one of our Solicitors will contact you to discuss how we can help you and also advise you of the costs involved.
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