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Medical Negligence claims
We’re here to help you…
Our expert team are here to help you claim compensation on a ‘No Win No Fee’ basis for all types of medical negligence claims.
RICHARD LAYFIELD Head of Personal Injury & Medical Negligence
At PSR Solicitors, we understand that seeking legal advice after experiencing medical negligence can feel overwhelming. When you place your trust in a healthcare professional, whether in an NHS hospital, GP practice, private clinic or care home, you expect safe, competent treatment. Sadly, this standard is not always met, and the consequences can be serious.
If a medical error has caused you harm, we are here to help. Our specialist medical negligence solicitors will guide you through the legal process with sensitivity and clarity, helping you secure justice and the support you need to move forward.
We act for clients across England and Wales and are proud to be a Lexcel accredited law firm, recognised by the Law Society for excellence in legal practice and client care. We are committed to providing straightforward advice, strong legal representation and personal support at every stage of your claim.
Whether you are just beginning to question the care you received or are ready to pursue a formal claim, we will take the time to listen, explain your rights and help you understand what can be done to put things right.
To speak in confidence with one of our experienced medical negligence solicitors, call freephone 0800 020 9167 or use the contact form on this page to request a free initial consultation.
We have a proven record of success in securing justice and compensation for clients affected by negligent medical treatment. From complex misdiagnosis cases to life-changing surgical errors, our experienced team understands the legal and emotional challenges these claims bring.
We offer a personalised legal service, carefully tailored to your individual circumstances. Our commitment is to provide clear, compassionate guidance and to achieve the best possible outcome for you—every step of the way.
The process of claiming compensation for a personal injury can be daunting, time-consuming, and for some, frustrating. By obtaining the Law Society Personal Injury accreditation, we have demonstrated that our practice has the skill and expertise to provide quality personal injury advice.
We are also proud to have achieved the Lexcel Practice Management Standard for delivering excellence in our legal services. The Lexcel award recognises the commitment and dedication that we display to all of our clients.
They were very helpful, better value, and dealt with my claim within 7 months. After a 4 and a half years issue with my previous solicitors.
Quality and professional service. My claim was dealt with very quickly and efficiently, would highly recommend.
My case was handled in a courteous and professional manner from beginning to end. I was kept informed throughout and the settlement obtained was very satisfactory.
I found PSR solicitors very help full and professional in their handling of my claim and would recommend the firm to any one.
I’m incredibly grateful to all at PSR Solicitors. I was sceptical at first of the ‘No Win, No Fee’ basis simply due to never taking legal action before. However, I will have no hesitancy recommending you to other who find themselves in similar circumstances. I’m really pleased with the result.
Thank you very much. I never believed I would receive such a large sum of money. Your service is friendly and impeccable and I would certainly recommend you, in fact I already have.
I would like to thank the team at the Wrexham office for everything they have done for me and for reaching settlement. I will definitely recommend PSR
(I am) extremely happy, couldn't think of a better (firm) to handle my claim. I am very happy and I would like to thank you extensively. Service from all the staff was excellent.
I find your service to be highly recommendable. May I say that I am more than pleased with the way you have handled my claim for compensation and I would fully recommend your services to anyone.
I have nothing but good words to say about psr solicitors really helpful, caring and fast acting.
Medical negligence—also referred to as clinical negligence—occurs when a healthcare provider breaches their duty of care and causes injury or harm to a patient as a result. This may involve a misdiagnosis, a delayed diagnosis, a surgical error, poor post-operative care, incorrect medication, or a failure to gain your informed consent before a procedure.
Importantly, not all medical mistakes amount to negligence in the eyes of the law. For a successful claim, it must be shown that the care you received fell below an acceptable standard and that this directly caused you harm—either by making your condition worse or by creating new health problems that could have been avoided.
In the UK, the standard of care is often assessed using the Bolam Test, which considers whether a medical professional’s actions would be supported by a responsible body of medical opinion within their field. This principle, originating from Bolam v Friern Hospital Management Committee [1957], remains central to determining whether there has been a breach of duty in clinical negligence cases.
All healthcare professionals are held to specific standards of care as defined by regulatory bodies such as the General Medical Council (GMC), the Nursing and Midwifery Council (NMC), and by the standards set in legislation such as the National Health Service Act 2006 and the Care Act 2014. When these standards are breached, and a patient suffers as a result, this may form the basis of a medical negligence claim.
At PSR Solicitors, we handle a wide range of medical negligence claims with sensitivity, expertise and a deep understanding of the complex nature of healthcare. The scope of clinical negligence is broad, and we offer specialist support in specific areas including:
Although most NHS care is of a high standard, there are times when treatment falls short and patients suffer as a result. NHS negligence can take many forms, such as errors during surgery, delays in diagnosis, poor infection control or failing to follow up on test results. Bringing an NHS Negligence Claim may feel daunting, especially when you are still under medical care. But holding healthcare providers accountable can help prevent similar mistakes and secure compensation for the harm you have suffered. Our team will guide you with understanding and determination from start to finish.
General practitioners play a vital role in assessing symptoms and arranging the right treatment or referrals. When mistakes are made at this early stage, the consequences can be serious. Missed diagnoses, prescribing the wrong medication or failing to refer patients for further tests are common issues. If your health has been affected by poor treatment from your doctor, we can support you with a GP Negligence Claim. We take a calm and detailed approach, helping you understand whether there has been a breach in your care and what your options are.
Hospitals should be places where patients feel safe, cared for and treated with dignity. When care falls below the standard expected, it can have lasting and sometimes life-changing effects. Hospital negligence can include surgical mistakes, poor hygiene practices, lack of monitoring, medication errors or delays in diagnosis. These failings may involve several departments or multiple professionals. We understand how confusing and distressing these experiences can be. Our solicitors will investigate what went wrong, whether the correct procedures were followed and whether your care could have been better. We are here to support you every step of the way.
Emergency departments are busy environments where quick decisions must be made. But that does not excuse a failure to treat patients safely and appropriately. If your condition was not recognised, was triaged incorrectly, or treatment was delayed without reason, you may have grounds for an Accident and Emergency Claim. Many of the cases we deal with involve missed heart attacks, strokes, head injuries or infections like sepsis. We will review the circumstances surrounding your care and work closely with medical experts to assess whether mistakes were made.
Families place great trust in care homes to look after their loved ones, particularly those who are elderly, vulnerable or living with complex medical conditions. Sadly, that trust is sometimes broken. Care home negligence can include poor standards of hygiene, failure to prevent falls, untreated pressure sores or missed doses of medication. In some cases, it may even involve neglect or abuse. Whether your concern relates to physical harm, emotional distress or a breach of duty, we will listen carefully and act decisively. We are committed to protecting vulnerable individuals and holding care providers accountable when they fail in their responsibilities.
Operations always carry some risk, but patients have a right to expect competent care before, during and after surgery. Surgical mistakes can include operating on the wrong body part, causing internal injuries or failing to remove surgical equipment. As experienced Surgical Negligence Solicitors, we support clients who have experienced unexpected complications, further procedures or lasting disability because something went wrong in theatre. Our team will obtain expert medical opinions, explain your legal rights clearly and pursue fair compensation for the harm you have suffered.
A brain injury caused by medical negligence can have severe and lifelong consequences. These cases are often complex and require detailed investigation by legal and medical experts. Negligent brain injuries may occur during birth, surgery, anaesthesia or due to untreated infections or trauma. Some clients may be left with cognitive difficulties, speech or movement problems, or a reduced quality of life. If you or a loved one has suffered harm due to a medical error, we can help you understand your rights and access support. Our experienced team has successfully handled many brain injury negligence claims, always with care and compassion.
Damage to the spine can cause loss of movement, long-term pain or, in the most serious cases, paralysis. When such an injury is the result of avoidable medical error, the impact can be overwhelming. Spinal injury claims often arise from surgical mistakes, delayed treatment or mishandling during procedures like epidurals or spinal injections. Our solicitors will work closely with spinal injury specialists to understand the full extent of your injury, how it could have been prevented, and what your future needs will be. We are committed to securing the compensation you need to rebuild your life.
Cosmetic procedures are often elective, but that does not reduce the duty of care owed to patients. When a procedure goes wrong, it can lead to physical pain, emotional distress and financial loss. At PSR Solicitors, we support clients with a wide range of Cosmetic Surgery Claims, including those involving poor surgical technique, infections, lack of informed consent or unsatisfactory outcomes. Whether your treatment was carried out privately or through the NHS, we will help you understand if the standard of care you received was negligent and guide you through the claims process with sensitivity.
Dental errors can cause long-lasting pain and complications. We help clients with Dental Negligence Claims involving failed root canals, nerve injuries, unnecessary extractions or delayed diagnosis of oral conditions. Many cases arise from treatment plans that were not properly explained or from dentists failing to act on visible signs of decay or infection. If your dental treatment has led to ongoing pain, cosmetic damage or further procedures, our experienced team can help you take the next steps with clear legal advice and practical support.
When a medical professional fails to correctly identify your condition, the result can be a serious deterioration in your health. We act for clients in a wide range of Medical Misdiagnosis Claims, whether the error occurred in a GP surgery, hospital or specialist clinic. Misdiagnosis may lead to incorrect treatment or delays that worsen your condition. In some cases, patients are wrongly told they are fine and sent home without proper investigation. If this has happened to you or a loved one, we will listen to your concerns and explore whether you have grounds for a claim.
Timely diagnosis is essential to successful treatment. When tests are not carried out, results are overlooked or referrals are delayed, a patient’s condition may progress unnecessarily. We assist clients with Delayed Diagnosis Claims across a range of medical conditions, including cancer, sepsis and stroke. These are situations where earlier action could have made a critical difference. Our team will examine the timeline of your care, consult with independent medical experts and help you seek the compensation you need for recovery and future support.
Medical devices such as implants, pacemakers, joint replacements or contraceptive devices are meant to improve lives. But when they fail, the results can be painful, dangerous and distressing. If you have suffered harm because of a faulty or poorly fitted medical device, we can advise you on making a claim. Defective medical device claims may involve product recalls, lack of proper warnings, or negligent fitting by a medical professional.
Diabetes requires careful monitoring and treatment to prevent serious complications such as sight loss, nerve damage, or amputation. Sadly, medical mistakes can allow these risks to become a reality. Diabetes negligence can include failing to diagnose the condition, incorrect insulin management, or poor monitoring of blood sugar levels. We represent clients whose diabetes care was not properly managed by GPs, hospital staff or specialist nurses. If you believe that your condition has worsened due to substandard treatment, our team will provide clear advice and take action to protect your rights.
Sepsis is a medical emergency that requires urgent treatment. Delays in recognising the signs or failing to act quickly can lead to life-threatening consequences or even loss of life. We support families and individuals through Sepsis Medical Negligence Claims, whether the condition was missed in hospital, in A&E or by a GP. Our team understands how fast sepsis can develop, and we will work hard to establish what should have been done differently and how this has affected your life or your loved one’s future.
Before undergoing any treatment or procedure, you are entitled to clear, honest information about the risks and alternatives. If a doctor fails to explain what could go wrong — or if you were pressured into agreeing without full understanding — this may amount to negligence. Claims for failure to gain informed consent often arise when complications occur that the patient was never warned about. We will examine the decision-making process around your care, whether proper explanations were given and whether your consent was truly valid. Everyone has the right to make informed choices about their body and treatment.
When cancer is not detected early, the delay can have a devastating effect on both treatment options and overall outcome. A failure to investigate symptoms properly or a misread scan can result in months of unnecessary illness. We act for individuals and families affected by Cancer Misdiagnosis Claims, including more specific cases such as Prostate Cancer Misdiagnosis and Breast Cancer Misdiagnosis. If you believe your condition could have been treated sooner, our expert solicitors will work with you to uncover what went wrong and help you take the next step.
Each of these areas has its own legal and medical complexities, which is why it is so important to work with experienced solicitors who specialise in clinical negligence law.
When you choose PSR Solicitors, you’re choosing a team that puts your needs first. We begin by listening to your story, without judgement and without rushing you. Once we have a clear understanding of what happened, we will begin investigating the facts of your case, gathering medical records, independent expert opinions, and witness statements where needed.
We will advise you on whether the care you received breached the legal duty owed to you, and whether that breach caused you to suffer avoidable harm. If so, we will guide you through the process of making a formal claim for compensation, keeping you informed every step of the way and making the process as straightforward as possible.
Our role is not only to secure financial compensation, but also to give you a voice and seek answers. In some cases, a legal claim can lead to improvements in healthcare standards, helping to prevent similar errors from affecting other patients in the future.
Whether your case involves a minor but avoidable injury or has resulted in life-changing consequences, we treat every client with the same level of care, professionalism and determination.
Medical negligence claims are among the most complex types of legal action. They require not only in-depth legal expertise but also a deep understanding of healthcare systems, medical procedures, and the long-term impact of injuries on an individual’s life.
At PSR Solicitors, we are accredited specialists in this area, with a proven track record of helping people across North Wales and the North West access justice after suffering from substandard medical care. We have dealt with claims against NHS Trusts, private hospitals, GP surgeries and residential care homes, with outcomes that have changed lives for the better.
What sets us apart is our people. We believe that building strong, trusting relationships with our clients is just as important as the legal work we do. You’ll have a dedicated solicitor throughout your claim, someone who knows your case inside out, who you can turn to with any concerns or questions. We take care of the legal process so that you can focus on your recovery.
We are also proud to offer our services on a no win, no fee basis wherever possible, ensuring that you can pursue justice without financial risk. We’ll explain clearly how funding works and ensure you are never in the dark about your options.
If you or a loved one has been affected by substandard medical treatment, we understand how life-changing the consequences can be. At PSR Solicitors, we’re here to help you pursue answers, accountability and fair compensation with the support of an experienced legal team you can trust.
Our qualified solicitors regularly assist with complex claims involving cancer misdiagnosis, delayed diagnosis, surgical negligence, dental negligence, and more. Whatever has happened, you’ll receive clear legal advice, compassionate support, and a solicitor-led service from start to finish.
We offer a free initial consultation and act on a No Win No Fee basis where appropriate, meaning there’s no cost to you if your claim is not successful. With offices in Wrexham, Rhyl, Colwyn Bay, Shotton (Deeside), Ellesmere Port and Chester , we serve clients throughout North Wales, Cheshire, Liverpool, Merseyside and beyond.
As a Law Society-accredited firm recognised for our work in serious injury and medical negligence claims, we’re proud to deliver the highest standards of service to every client. Wherever you live in England or Wales, PSR Solicitors are here to help.
Call us today using the freephone number at the top of this page or complete the online enquiry form. We’ll respond within one working hour—or by the next working day if you contact us outside of office hours.
If you’ve suffered harm due to negligent medical treatment within the last three years, get in touch with our expert team today. We’ll listen, advise, and help you take the next step towards recovery—on a no win, no fee basis.
Richard Layfield LLB (Hons)
Solicitor - Head of Personal Injury & Clinical Negligence
VIEW PROFILE
Paul Rossiter
Paul Rossiter LLB (Hons)
Managing Director
Richard Layfield
Mark House
Mark House LLB (Hons)
Solicitor - Head of Litigation
Jasmine Ostanek
Jasmine Ostanek LLB (Hons)
Solicitor
Georgia Purcell
Georgia Purcell LLM (Hons)
Alyssia King
Danial Barrett
Trainee Solicitor
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