Care Home Negligence Compensation

Residents with dementia or cognitive impairments may wander into unsafe areas or out of the home entirely. We have seen cases where residents suffered serious injuries or went missing because staff failed to monitor their whereabouts appropriately.

If a resident is known to be at risk of falling, there must be appropriate safeguards in place. We often see claims where residents have been left unattended, dropped during lifting, or injured because staff failed to follow proper moving and handling protocols.

This can include giving the wrong dose, failing to administer medication altogether, or not recognising the adverse effects of drug interactions. Mistakes with medication can be life-threatening, particularly for elderly residents with complex health needs.

When a resident becomes unwell, it is vital that staff act quickly and escalate their concerns to the appropriate medical professionals. Delays in seeking medical help, ignoring symptoms or failing to arrange a hospital transfer can result in avoidable deterioration or even death.

Sadly, abuse in care settings does occur—both physical and emotional. Residents may be shouted at, mocked, restrained, or physically harmed. We also deal with cases involving financial exploitation, where vulnerable people are manipulated into giving money or personal details.

Failings in infection control can lead to outbreaks of flu, COVID-19, norovirus or urinary tract infections. If communal areas, equipment or mobility aids are not properly cleaned, residents are put at serious risk.

These are a clear sign that a resident’s needs are not being properly managed. Pressure ulcers develop when individuals are left in one position for too long without being moved. If not treated quickly, they can lead to infection, sepsis and hospital admission.

Residents left to sit in soiled clothing or bedding for extended periods are not only at risk of infection and skin breakdown, but also of emotional harm. It is not just negligent—it is degrading and unacceptable.

Oral health is often overlooked in care settings, yet it can have a significant effect on overall health. Untreated dental problems can lead to infection, difficulty eating, and preventable pain and distress.

These are just some of the situations in which care has fallen short. In many of the cases we handle, families had raised concerns beforehand but were not listened to. If you believe a loved one has suffered as a result of any form of negligent care, we can help you investigate what went wrong and whether a legal claim is possible.

Negligence occurs when the standard of care falls below what is reasonably expected and harm is caused as a result. This can include things like pressure sores, falls, missed medication, or general neglect. If you have concerns about the quality of care provided, it is always worth speaking with a solicitor to assess whether the failings may amount to legal negligence.

We will help gather and review relevant evidence, which may include care home records, medical notes, inspection reports, photos of injuries, and witness statements. Independent expert opinions may also be required to confirm whether the standard of care was breached and whether that breach caused harm.

This is a common and understandable concern. Your loved one should not be treated any differently because a claim is being made. Care homes are regulated and must meet legal standards regardless of legal proceedings. Where necessary, we can also advise on how to raise concerns safely, and support you if a change in care provider becomes appropriate.

Yes. In most cases, the time limit is three years from the date of the negligence or the date you became aware of it. If the person affected lacks mental capacity, the time limit may not apply in the same way. We recommend seeking legal advice as soon as possible so that valuable evidence isn’t lost.