bus accident claims

Bus Accident Claims  & Bus Passenger Injury Claim Solicitors

Our specialist Bus Accident Claims Solicitors can help you with everything you need to make a compensation claim.  From claiming for your personal injury and your losses, such as loss of earnings and travel expenses, to arranging private medical treatment and rehabilitation to assist in your recovery. You do not have to face trying to claim compensation on your own.

If you have been injured in a bus accident, we know how difficult it can be to cope on your own. The injury itself will be causing you pain and suffering but it can also place limitations on your lifestyle. In addition, you may also be suffering from a loss of income which can add further strain to your situation.

If you are looking to claim compensation for a personal injury sustained in a bus accident and you want free advice from a specialist, then please complete an online enquiry form here or freephone 0800 020 9167

Bus Accidents

Unfortunately, when a bus accident occurs, there are often a high number of serious injuries and numerous victims involved.  Bus accidents occur thousands of times each year and cause passengers within the bus as well as passengers of other vehicles unneeded pain and suffering, or even death. 

Bus accident claims occur when either the bus is involved in a collision with another vehicle or where the bus driver is at fault. They may drive in a careless way, accelerating too quickly or braking too late causing passengers to be thrown around on the bus.

Public transport is being promoted by the government to reduce congestion and pollution and the services are improving as a result. As such, more people are using these services, and this means that more accidents will occur.

How to make a Bus Accident Claim?

It is vitally important that you ensure there is evidence of you being on the bus as this is often disputed by insurance companies after a bus accident. Ensure that you keep hold of your ticket and provide your details to a member of staff or the local station/depot. It is advisable to also report the matter to the police.

Our experienced solicitors can help you with a wide range of bus accident compensation claims:

  • Collisions with other vehicles
  • The bus accelerating too quickly before passengers sit down
  • The bus braking too hard causing passengers to be thrown about
  • Slips and trips on the bus
  • Driver losing control
  • Driver not allowing vulnerable passengers sufficient time to take a seat

A specialist bus accident claims solicitor will ensure that you have a better chance of winning your claim and receiving all the compensation you are entitled to all on a No Win No Fee basis. This means that you won't have any legal costs to pay if your claim is unsuccessful so No Win No Fee = No Risk to You.

How is personal injury caused on a bus

An accident on a bus or coach can occur either as a direct result of bus driver negligence, negligence by the transport operating company, or as a result of a collision with another vehicle.  There are several common ways that passengers can suffer an injury while travelling by bus or coach. 

Personal injuries to bus passengers can be caused by:

  • Collisions - with another vehicle or solid object such as a signpost, tree or wall.  This type of accident is likely to cause whiplash injuries, soft tissue injuries, broken bones and sometimes can result in deaths.
  • Bad weather - if drivers fail to take the necessary precautions to drive safely or are speeding
  • Driver error – causing a collision, or braking suddenly causing passengers to fall
  • Mechanical problems – lack of vehicle maintenance may be the cause of an accident
  • Falling -  whilst moving around onboard - due to driver error or the actions of a third party
  • Obstructions in passageways - causing a passenger to trip
  • Water on the floor - causing injuries due to a slip or fall

How to avoid injury when travelling on a bus or coach

Public transport operators have a duty to ensure the safety of their passengers, but passengers also have a responsibility to use the vehicles according to the safety guidelines and law.  If you are injured on a bus due to your own actions, you are unable to claim compensation. 

Take care when getting on or off the vehicle especially if it has been raining or snowing and the steps are wet. 

Pay attention to the height and distance between the bus and the kerb and use the handrails for assistance. 

Take care when moving around the bus as even the normal movement of the vehicle under braking, acceleration or turning corners can cause standing passengers to lose balance.  

What evidence do I need to show when making a bus accident claim?

It is important to record as much information about the incident as possible.  We recommend you take the following actions immediately after suffering an injury in a road traffic accident on a bus or coach:

Keep your ticket – one of the first things an insurance company might dispute is that you were a passenger on the bus at all.  It is vitally important that you retain the proof of travel such as your ticket or bus pass.  You may also be able to prove that you were on the bus at the time of the accident through a witness or CCTV footage.

Get the details of the driver – make a note of the name and driver ID number of the bus driver involved and make sure the driver takes your details in full including a description of any injuries.

Get the details of any other vehicles involved - if your bus accident involved any other vehicles you should record the make, model and registration number of those too including the driver details if possible.

Get the details of any witnesses - this might be by-standers or other passengers.

Record details of the accident location - where and when did the accident take place?  Make a note of street names, the direction of travel and the time.  This may help obtain CCTV footage.

Report and record your accident - contact the customer service department of the operator and report the accident to them.  Make sure they take your name, contact details and details of the accident.  Make a sketch of the scene.  Take photos and video with your phone.

Create a medical record of your injuries – attend your local GP or A&E immediately.

What can I claim for?

The nature of your compensation claim will vary with the circumstances, including the degree of negligence shown and the severity of your injuries.

The types of compensation you may be able to claim are:

  • Medical treatment – all medical costs that you had to pay to treat the injuries caused in the accident.
  • Loss of earnings – compensation for any loss of earnings, present and future, due to the health issues sustained in the accident.
  • Pain and suffering - damages may be claimed for pain and suffering caused by physical injuries but also emotional and mental injuries such as fear, insomnia, grief and worry.
  • General damages – physical pain, mental stress, and anguish, as well as other general damages.
  • Travel costs – any travel expenses you incurred as a direct consequence of the accident.
  • Damaged property & possessions - compensation for any personal items damaged in the accident such as clothing, a helmet etc.

What if the accident was caused by another driver?

It is possible to make a successful claim for compensation following injuries sustained in a bus accident caused by another driver, but these cases can be more complex, and you’ll need an expert legal team on your side.  The main challenge is usually proving exactly who was at fault.

Bus passengers may not witness the events leading up to the accident, especially if they are seated towards the back, or they may not be paying attention to the road at all.  So, they may not be able to describe how the accident occurred.  Bus companies are likely to deny liability of there are witnesses to confirm that the driver braked suddenly to avoid a collision.

However, it is possible to claim compensation for a bus accident where the bus driver was not at fault and our experienced team of bus accident claims solicitors know exactly how to approach this complex situation.

Common bus accident injuries include:

Why Choose PSR Solicitors for your Bus Accident Claim

We have offices throughout North Wales and Cheshire and you can contact us safe in the knowledge that one of our expert RTA Solicitors will take care of everything for you on a No Win No Fee basis allowing you to carry on with your life whilst we proceed with your legal case.

Please complete an online enquiry form here or freephone 0800 020 9167


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