Lexcel - excellence in legal practice management and client care
Lexcel is the Law Society's legal practice quality mark for practice management and client care.
It helps firms to achieve excellence in compliance and practice management. Watch our videos to see how other firms have benefited from being Lexcel accredited.
Lexcel provides a flexible, supportive management framework to help practices develop consistent operational efficiencies and client services, manage risk effectively, reduce costs and promote profitability.
Lexcel sets the required Standard in seven different areas: structure and strategy, financial management, information management, people management, risk management, client care, file and case management.
Practices and organisations accredited against the Standard have the flexibility to implement procedures that are appropriate to their circumstances.
Why apply for Lexcel accreditation?
It is vital to manage the quality of your legal services effectively. A quality management system that is independently assessed demonstrates your commitment to consistently deliver services that meet client expectations, improve overall satisfaction and assist regulatory compliance.
Increase client satisfaction
Achieve consistent levels of client service across your practice or department / organisation.
Reduce the number of client complaints and increase overall satisfaction levels among clients.
Win more new business
Leverage Lexcel to attract new work and provide an advantage in tender processes.
Tailor Lexcel to your practice's or department's / organisation's processes to help provide a clear point of competitive differentiation.
Lexcel is accepted by the Legal Aid Agency, instead of the SQM.
Gain operational efficiencies
Increase profitability and efficiency through use of standardised processes throughout the practice or department / organisation.
Access more competitive insurance premiums.
Minimise the risk of claims
Protect your brand and reputation by using standardised processes to reduce risks of claims or complaints that may lead to negligence claims.
Improve compliance with regulatory requirements.