£3,800 for Bus Passenger Injury Claims

Successful Bus Passenger Injury Compensation Claim

We were instructed by Miss R, who was a passenger on a bus when she suffered injuries.

The client’s usual bus stop had been closed due to construction work, so she stood up to ask the driver if he could pull over before the next stop. As she was standing, the driver braked sharply, causing the client to stumble and fall against the luggage rack.

Sometimes bus drivers need to brake suddenly, such as to avoid causing injury to someone who has run into the road or to avoid a collision with another vehicle.  However, on this occasion there was no such good reason and the driver knew our client was standing up so she would be at risk of injury if there was a sudden movement.

Sometimes people fall and suffer injury as the bus pulls away before they have had a chance to sit down, but this in itself would not necessarily give rise to grounds for a claim; the driver would need to realise that the passenger was particularly vulnerable to that happening.

The chances of a bus claim succeeding are very fact specific; if you have suffered an injury you should contact us to discuss the precise circumstances so we can weigh them up and advise you accordingly.

As a result of the accident, our client suffered injuries to her neck, ankle and leg, as well as headaches and anxiety, plus some modest financial losses.

We obtained a report from a suitable medical expert and we valued her claim at around £2,500 to £3,000. We entered into negotiations with the bus company’s insurer and were able to reach a settlement of £3,810, which exceeded the client’s expectations.

Talk to the Injury Claim Specialists at PSR Solicitors

If you, or someone you know, has suffered an injury while travelling on a bus, whether severe or minor, the specialist Bus Accident Claim Lawyers at PSR Solicitors can provide immediate, practical and specialist injury claims advice. 

Using one of our Personal injury Solicitors in Wales or Cheshire will ensure your claim has the best chance of success and that you receive more of the compensation settlement that you may elsewhere. 

PSR's personal injury Solicitors are accredited by the Law Society and PSR Solicitors in a LEXCEL accredited Law firm, meaning we consistently deliver excellence in client care.

We have offices throughout North Wales and Cheshire and you can contact us safe in the knowledge that one of our expert solicitors will take care of everything for you on a No Win No Fee Injury Claim basis. This means that you won't have any legal costs to pay if your claim is unsuccessful so No Win No Fee = No Risk To You.

Successful Claim for Birmingham Cyclist Injured in Road Collision

A 56-year-old cyclist from Birmingham has successfully secured £30,000 in compensation following a serious road traffic collision that left him with long-term injuries. The client, Mr M, contacted PSR Solicitors shortly after the accident for expert legal guidance, and our personal injury team worked diligently to ensure his injuries were properly recognised and his financial losses fully recovered.

What happened

On 12th February 2023, around 6:30pm, Mr M was cycling along the A38 Bristol Road — a busy thoroughfare in Birmingham — when he approached a T-junction. As he continued with right of way, a vehicle emerging from the side road failed to stop. The driver, in clear breach of the Highway Code, pulled out directly into Mr M's path, causing a sudden and forceful collision.

The impact was significant. Mr M had no opportunity to avoid the crash. He was thrown from his e-bike, suffering serious injuries as a result. Witness accounts and the road layout confirmed that the other driver had failed to give way, and was entirely at fault for the accident.

Injuries sustained

The collision left Mr M with a series of painful and debilitating injuries. These included trauma to his right foot and thigh, damage to his left leg and ankle, and injuries to his right shoulder and upper arm. Most significantly, he developed deep vein thrombosis (DVT), a condition medically determined to be caused by the accident and one that he will live with permanently. This led to long-term changes in his health and lifestyle.

Medical experts determined that the DVT was not only a direct result of the accident, but would also have permanent implications for Mr M's health. He would now require long-term management of the condition, including daily medication and the use of compression stocking, both of which imposed new financial and lifestyle burdens.

How PSR Solicitors managed the case

Mr M reached out to PSR Solicitors through our online enquiry form shortly after the incident. From the outset, we prioritised a comprehensive approach, ensuring that both the immediate injuries and the emerging long-term medical issues were properly documented.

Initially, the claim was submitted via the Rapid Claims Portal under the Pre-Action Protocol for low-value personal injury claims. Liability was admitted at an early stage by the defendant, which allowed us to focus on establishing the full extent of the injuries and building a robust claim.

As the complexity of Mr M’s condition became clearer, our legal team obtained four expert medical reports. These included opinions from an orthopaedic surgeon and a vascular specialist with experience in DVT cases. The medical evidence was essential in proving that the DVT was caused by the collision and would lead to long-term health implications.

In addition to the medical documentation, we gathered full evidence of financial losses, including:

• Replacement cost of the e-bike damaged in the accident
• Costs of prescription medication since the incident
• Estimated future costs of compression garments and ongoing treatment

To ensure that the claim was appropriately valued, we also sought written advice on quantum from a barrister. Their opinion confirmed that the defendant’s initial offers underestimated the true value of the claim.

Negotiations and outcome

As the value of the claim exceeded £25,000, the matter was removed from the portal and managed under the standard litigation track. Early settlement negotiations began in April 2025, but the defendant’s initial offer of £21,000 did not reflect the full extent of Mr M’s suffering or long-term care needs.

Following continued negotiations and detailed submissions from our legal team, the defendant eventually agreed to settle the claim for £30,000 in August 2025. This sum included general damages for pain and suffering, as well as special damages to cover Mr M’s long-term medical costs and financial losses.

A positive resolution for the client

The compensation Mr M received has enabled him to replace his e-bike and recover losses for his past and future medical needs,  including the cost of daily medication and compression therapy.

Mr M has described the settlement as providing both closure and peace of mind. The funds have also helped alleviate the anxiety caused by the sudden and permanent changes to his health and lifestyle.

Comments from the legal team

“While the facts of the collision were straightforward, proving the causation between the accident and the subsequent development of deep vein thrombosis required a detailed and medically-informed approach. We were able to demonstrate the link clearly through expert evidence and secure a settlement that properly reflected the long-term nature of the injury. This case is a strong example of how thorough legal and medical handling can make all the difference.”

Client feedback

Mr M provided heartfelt thanks following the successful conclusion of the case. He expressed particular appreciation for the clear advice, regular updates, and supportive communication he received throughout the process. His feedback is a reflection of our commitment to client care and to achieving the best possible outcome in every case we take on.

Speak to our specialist road traffic accident team

If you have been injured in a road traffic accident that was not your fault, whether as a cyclist, pedestrian, passenger or driver, PSR Solicitors are here to help. We will take the time to understand your situation, provide clear legal advice, and pursue the compensation you need to move forward.

We work on a No Win, No Fee basis, meaning there is no financial risk to you. With offices in Wrexham, Chester, Rhyl, Colwyn Bay, Shotton and Ellesmere Port, our team is here to support clients across North Wales, Cheshire, Merseyside and beyond.

To find out how we can help, call us today or fill in our online enquiry form to request a call back from one of our personal injury solicitors.