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More Road Accident Claims
We recently acted for 54 year old Miss B, a bus passenger from Essex. While she was sat on the bus outside Southend railway station, minding her own business, it collided with a car. It was not entirely clear to our client what had happened. It appeared that the car had tried to undertake the bus, but from where our client was sat she could not be sure of the exact circumstances.
Miss B instructed us to investigate the accident and to pursue a claim for damages. This would not necessarily be entirely straight forward. As an innocent passenger the accident was clearly not our client’s fault – liability must rest with either the bus driver or the car driver. However, we were lacking enough information to enable us to say who would likely be to blame. Moreover, although Miss B was able to provide full details for the bus, she was not in possession of details for the car.
We initially sent details of our client’s claim to the bus company, but they denied liability. They alleged that the car had pulled suddenly in front of the bus as it moved away from a red light. The bus company was able to provide registration and insurance details for the car, but they did not have the name of the driver, which we needed in order to pursue a claim against them. Therefore, we carried out a search with the DVLA, with the results taking a long time to arrive.
Once the DVLA had identified the keeper of the car, we were able to submit a claim to the relevant insurers. The insurers responded to say that their car driver would be alleging that the accident was the bus driver’s fault.
Notwithstanding this disagreement about liability between the insurers, we were happy to proceed with the claim. As we said, Miss B was clearly innocent and it was very likely that a court would ultimately find her able to recover damages from one or both of the drivers. Therefore, we set about collecting medical evidence.
Thankfully our client had suffered relatively modest injuries, so we were able to instruct a GP to prepare a report. Miss B sustained a strain to her lower back and neck, with symptoms resolving in around two months, along with some travel anxiety. She incurred the cost of some taxi journeys to medical appointments. A pre-existing disability prevented our client from working already, but as a result of this accident she required assistance from her partner with washing, dressing, cooking and shopping for around six weeks.
We sent the medical report and details of our client’s losses to both insurers and invited them to settle. The insurer for the car driver could evidently see that our client was likely to succeed, as they agreed to settle her claim. They made an initial offer of £1,510 which, after some brief negotiation, we persuaded them to increase to £1,850, which the client was very happy with.
On the face of it, this claim appeared straight forward (with our client being an innocent bus passenger). However, it was slightly delayed by the current backlog of requests at the DVLA and was complicated by both potential defendants blaming each other. Nevertheless, we are glad that we were ultimately able to bring the matter to a conclusion.
Despite the delay, Mrs B was very happy with the result we obtained for her. It is also worth noting that, as a bus passenger, under new rules which apply to road traffic accidents, this client would be classed as a “vulnerable road user”, so the new limitations on costs and compensation would not apply to someone like this.
If you, a family member or friend has suffered an injury whilst travelling as a passenger in a bus, you should speak to one of our bus accident lawyers and we will help you start claiming the compensation you deserve.
Our qualified Personal Injury Solicitors will manage the claim in its entirety, ensuring you have the optimum chance of a successful outcome and looking to secure you the maximum compensation amount that you and your family are entitled to.
As well as being recognised for our skills in handling all manner of Personal Injury Claims, PSR Solicitors is also renowned for its excellence in client care, boasting LEXCEL accreditation from the Law Society.
With six offices throughout North Wales and Cheshire, you can contact us confident in the knowledge that one of our team of highly-adept Law Society accredited Personal Injury Lawyers in Wales and Accident Claim Specialists in Cheshire will take care of everything for you on a No Win No Fee Injury Claim basis, meaning you won’t have any legal fees to pay in the unlikely event that your claim is unsuccessful.
A 56-year-old cyclist from Birmingham has successfully secured £30,000 in compensation following a serious road traffic collision that left him with long-term injuries. The client, Mr M, contacted PSR Solicitors shortly after the accident for expert legal guidance, and our personal injury team worked diligently to ensure his injuries were properly recognised and his financial losses fully recovered.
On 12th February 2023, around 6:30pm, Mr M was cycling along the A38 Bristol Road — a busy thoroughfare in Birmingham — when he approached a T-junction. As he continued with right of way, a vehicle emerging from the side road failed to stop. The driver, in clear breach of the Highway Code, pulled out directly into Mr M's path, causing a sudden and forceful collision.
The impact was significant. Mr M had no opportunity to avoid the crash. He was thrown from his e-bike, suffering serious injuries as a result. Witness accounts and the road layout confirmed that the other driver had failed to give way, and was entirely at fault for the accident.
The collision left Mr M with a series of painful and debilitating injuries. These included trauma to his right foot and thigh, damage to his left leg and ankle, and injuries to his right shoulder and upper arm. Most significantly, he developed deep vein thrombosis (DVT), a condition medically determined to be caused by the accident and one that he will live with permanently. This led to long-term changes in his health and lifestyle.
Medical experts determined that the DVT was not only a direct result of the accident, but would also have permanent implications for Mr M's health. He would now require long-term management of the condition, including daily medication and the use of compression stocking, both of which imposed new financial and lifestyle burdens.
Mr M reached out to PSR Solicitors through our online enquiry form shortly after the incident. From the outset, we prioritised a comprehensive approach, ensuring that both the immediate injuries and the emerging long-term medical issues were properly documented.
Initially, the claim was submitted via the Rapid Claims Portal under the Pre-Action Protocol for low-value personal injury claims. Liability was admitted at an early stage by the defendant, which allowed us to focus on establishing the full extent of the injuries and building a robust claim.
As the complexity of Mr M’s condition became clearer, our legal team obtained four expert medical reports. These included opinions from an orthopaedic surgeon and a vascular specialist with experience in DVT cases. The medical evidence was essential in proving that the DVT was caused by the collision and would lead to long-term health implications.
In addition to the medical documentation, we gathered full evidence of financial losses, including:
To ensure that the claim was appropriately valued, we also sought written advice on quantum from a barrister. Their opinion confirmed that the defendant’s initial offers underestimated the true value of the claim.
As the value of the claim exceeded £25,000, the matter was removed from the portal and managed under the standard litigation track. Early settlement negotiations began in April 2025, but the defendant’s initial offer of £21,000 did not reflect the full extent of Mr M’s suffering or long-term care needs.
Following continued negotiations and detailed submissions from our legal team, the defendant eventually agreed to settle the claim for £30,000 in August 2025. This sum included general damages for pain and suffering, as well as special damages to cover Mr M’s long-term medical costs and financial losses.
The compensation Mr M received has enabled him to replace his e-bike and recover losses for his past and future medical needs, including the cost of daily medication and compression therapy.
Mr M has described the settlement as providing both closure and peace of mind. The funds have also helped alleviate the anxiety caused by the sudden and permanent changes to his health and lifestyle.
“While the facts of the collision were straightforward, proving the causation between the accident and the subsequent development of deep vein thrombosis required a detailed and medically-informed approach. We were able to demonstrate the link clearly through expert evidence and secure a settlement that properly reflected the long-term nature of the injury. This case is a strong example of how thorough legal and medical handling can make all the difference.”
Mr M provided heartfelt thanks following the successful conclusion of the case. He expressed particular appreciation for the clear advice, regular updates, and supportive communication he received throughout the process. His feedback is a reflection of our commitment to client care and to achieving the best possible outcome in every case we take on.
If you have been injured in a road traffic accident that was not your fault, whether as a cyclist, pedestrian, passenger or driver, PSR Solicitors are here to help. We will take the time to understand your situation, provide clear legal advice, and pursue the compensation you need to move forward.
We work on a No Win, No Fee basis, meaning there is no financial risk to you. With offices in Wrexham, Chester, Rhyl, Colwyn Bay, Shotton and Ellesmere Port, our team is here to support clients across North Wales, Cheshire, Merseyside and beyond.
To find out how we can help, call us today or fill in our online enquiry form to request a call back from one of our personal injury solicitors.
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