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PSR Solicitors acted for a woman in her 60s from the Wrexham area in a personal injury claim following an accident on an airport transfer bus at Manchester Airport. By obtaining the right expert evidence and advising her not to accept an early low offer, PSR secured a settlement of just over £15,000.
Our client approached PSR Solicitors shortly after the accident, looking for expert support with a personal injury claim and clear advice on the best way to move matters forward. She wanted a solicitor who could deal with the Defendant on her behalf, obtain the medical evidence needed to support the claim, and make sure the value of the case was properly assessed.
PSR’s personal injury team provided practical guidance from the outset, helping to make the process more manageable at a difficult time.
On 7 July 2024, our client was travelling with her partner on an airport transfer bus taking passengers from the terminal to the car park at Manchester Airport.
During the journey, a verbal altercation took place involving another passenger. The bus driver then braked suddenly, causing passengers to be thrown forwards. Our client struck her head on the luggage rack before falling from her seat onto the bus steps.
As a result of the accident, our client sustained:
She was treated by paramedics at the scene and later sought further medical advice from her GP, optician and local hospital in relation to her continuing symptoms.
The injuries had both a physical and emotional impact. In particular, our client became very self-conscious about the scar to her eyebrow and grew her hair longer to cover it.
Alongside the pain and discomfort caused by her other injuries, the accident also affected her confidence and wellbeing.
PSR Solicitors were instructed just over a week after the accident. We took over the legal process at an early stage, advised on the best route for the claim, and dealt with the Defendant on our client’s behalf.
As the full extent of the injuries was not yet known, the claim was initially submitted through the small claims portal. Liability was admitted by the Defendant, allowing us to focus on obtaining the medical evidence needed to value the claim properly.
We first obtained medical evidence from a GP. Following that report, we arranged for a Plastic Surgeon to assess the facial scarring and provide an expert opinion on its long-term impact. This evidence was important in ensuring the claim was not undervalued.
Before the Plastic Surgeon’s report had been obtained, the Defendant offered £5,000 to settle the claim on the basis that no further medical evidence would be pursued.
PSR Solicitors advised our client that this offer was too low and did not fairly reflect the nature of her injuries, particularly the lasting facial scar. We recommended continuing with the claim and obtaining the further expert evidence needed to support a more accurate valuation.
Once the medical evidence had been finalised, we continued negotiations on our client’s behalf and secured a settlement of just over £15,000.
This represented an increase of more than £10,000 on the Defendant’s original offer and ensured that the compensation more properly reflected the injuries our client had suffered and the impact the accident had on her life.
By seeking legal advice early and following PSR’s recommendation to obtain further expert evidence, our client achieved a significantly better outcome than the one initially offered.
The settlement provided fairer compensation for her injuries and gave her reassurance that the claim had been handled carefully and thoroughly.
“The client was very cooperative throughout the case, which meant we could work without delays. It was a pleasure to secure compensation for the client, as well as her partner, who also has a claim with us for the same accident.”
If you have suffered injuries in an accident in a public place or on public transport through no fault of your own, PSR Solicitors are here to help you move forward with clear, practical legal advice.
Our personal injury team supports clients across North Wales, Cheshire and the North West, helping them understand their options, obtain the right medical evidence and pursue the compensation they are entitled to on a No Win No Fee basis.
Whether your injuries are physical, psychological, or both, you can rely on our Law Society accredited solicitors to support you throughout your claim with a professional, approachable and reliable service.
Get in touch with PSR Solicitors today to discuss your accident claim with our personal injury team.
A 56-year-old cyclist from Birmingham has successfully secured £30,000 in compensation following a serious road traffic collision that left him with long-term injuries. The client, Mr M, contacted PSR Solicitors shortly after the accident for expert legal guidance, and our personal injury team worked diligently to ensure his injuries were properly recognised and his financial losses fully recovered.
On 12th February 2023, around 6:30pm, Mr M was cycling along the A38 Bristol Road — a busy thoroughfare in Birmingham — when he approached a T-junction. As he continued with right of way, a vehicle emerging from the side road failed to stop. The driver, in clear breach of the Highway Code, pulled out directly into Mr M's path, causing a sudden and forceful collision.
The impact was significant. Mr M had no opportunity to avoid the crash. He was thrown from his e-bike, suffering serious injuries as a result. Witness accounts and the road layout confirmed that the other driver had failed to give way, and was entirely at fault for the accident.
The collision left Mr M with a series of painful and debilitating injuries. These included trauma to his right foot and thigh, damage to his left leg and ankle, and injuries to his right shoulder and upper arm. Most significantly, he developed deep vein thrombosis (DVT), a condition medically determined to be caused by the accident and one that he will live with permanently. This led to long-term changes in his health and lifestyle.
Medical experts determined that the DVT was not only a direct result of the accident, but would also have permanent implications for Mr M's health. He would now require long-term management of the condition, including daily medication and the use of compression stocking, both of which imposed new financial and lifestyle burdens.
Mr M reached out to PSR Solicitors through our online enquiry form shortly after the incident. From the outset, we prioritised a comprehensive approach, ensuring that both the immediate injuries and the emerging long-term medical issues were properly documented.
Initially, the claim was submitted via the Rapid Claims Portal under the Pre-Action Protocol for low-value personal injury claims. Liability was admitted at an early stage by the defendant, which allowed us to focus on establishing the full extent of the injuries and building a robust claim.
As the complexity of Mr M’s condition became clearer, our legal team obtained four expert medical reports. These included opinions from an orthopaedic surgeon and a vascular specialist with experience in DVT cases. The medical evidence was essential in proving that the DVT was caused by the collision and would lead to long-term health implications.
In addition to the medical documentation, we gathered full evidence of financial losses, including:
To ensure that the claim was appropriately valued, we also sought written advice on quantum from a barrister. Their opinion confirmed that the defendant’s initial offers underestimated the true value of the claim.
As the value of the claim exceeded £25,000, the matter was removed from the portal and managed under the standard litigation track. Early settlement negotiations began in April 2025, but the defendant’s initial offer of £21,000 did not reflect the full extent of Mr M’s suffering or long-term care needs.
Following continued negotiations and detailed submissions from our legal team, the defendant eventually agreed to settle the claim for £30,000 in August 2025. This sum included general damages for pain and suffering, as well as special damages to cover Mr M’s long-term medical costs and financial losses.
The compensation Mr M received has enabled him to replace his e-bike and recover losses for his past and future medical needs, including the cost of daily medication and compression therapy.
Mr M has described the settlement as providing both closure and peace of mind. The funds have also helped alleviate the anxiety caused by the sudden and permanent changes to his health and lifestyle.
“While the facts of the collision were straightforward, proving the causation between the accident and the subsequent development of deep vein thrombosis required a detailed and medically-informed approach. We were able to demonstrate the link clearly through expert evidence and secure a settlement that properly reflected the long-term nature of the injury. This case is a strong example of how thorough legal and medical handling can make all the difference.”
Mr M provided heartfelt thanks following the successful conclusion of the case. He expressed particular appreciation for the clear advice, regular updates, and supportive communication he received throughout the process. His feedback is a reflection of our commitment to client care and to achieving the best possible outcome in every case we take on.
If you have been injured in a road traffic accident that was not your fault, whether as a cyclist, pedestrian, passenger or driver, PSR Solicitors are here to help. We will take the time to understand your situation, provide clear legal advice, and pursue the compensation you need to move forward.
We work on a No Win, No Fee basis, meaning there is no financial risk to you. With offices in Wrexham, Chester, Rhyl, Colwyn Bay, Shotton and Ellesmere Port, our team is here to support clients across North Wales, Cheshire, Merseyside and beyond.
To find out how we can help, call us today or fill in our online enquiry form to request a call back from one of our personal injury solicitors.
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