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More Personal Accident Claims
PSR Solicitors have successfully obtained £1,750 for a child from Holywell who was injured due to an accident in a restaurant in Manchester Trafford Centre.
The circumstances of the accident were that our client and her family were visiting the Trafford Centre and had decided to go for a meal in the food court. The family ordered two desserts for two of the children. Specifically, an ice-cream sundae was ordered off the children's menu which should have come with two doughnuts. However, because the restaurant was out of doughnuts, the dessert came with a substituted triangle of hot fudge cake with a hot caramel sauce. The server came to their table and placed the hot dessert in front of the young child. There was no warning to the parents regarding the temperature of the dessert. As our client picked up the cake using her right hand she suffered a severe burn to her fingertips.
We received instruction in relation to this matter in August 2018 and subsequently submitted the claim to the Defendants. Liability was admitted by the defendants for this incident in November 2018 and we thereafter obtained our client’s medical records and instructed a medical expert to prepare a report on our client’s injuries.
On receipt of the Claimant’s medical evidence, the Defendant made an offer of £1,750 and the matter was concluded.
If you, a family member or friend has suffered illness or injury whilst visiting a social venue such as a pub, restaurant, cafe or nightclub, you should speak to one of our bar & restaurant injury & illness claim lawyers and we will help you start claiming the compensation you deserve.
If that injury involves serious injuries such as burns, call and speak to our Burn Injury Claim Solicitors for advice as to how to proceed with a compensation claim.
Our qualified Personal Injury Solicitors will manage the claim in its entirety, ensuring you have the optimum chance of making a successful claim and looking to secure you the maximum compensation amount that you and your family are entitled to.
As well as being recognised for our skills in handling all manner of Personal Injury Claims, PSR Solicitors is also renowned for its excellence in client care, boasting LEXCEL accreditation from the Law Society.
With six offices throughout North Wales and Cheshire, you can contact us confident in the knowledge that one of our team of highly-adept Law Society accredited Personal Injury Lawyers in Wales and Accident Claim Specialists in Cheshire will take care of everything for you on a No Win No Fee Injury Claim basis, meaning you won’t have any legal fees to pay in the unlikely event that your claim is unsuccessful.
A 56-year-old cyclist from Birmingham has successfully secured £30,000 in compensation following a serious road traffic collision that left him with long-term injuries. The client, Mr M, contacted PSR Solicitors shortly after the accident for expert legal guidance, and our personal injury team worked diligently to ensure his injuries were properly recognised and his financial losses fully recovered.
On 12th February 2023, around 6:30pm, Mr M was cycling along the A38 Bristol Road — a busy thoroughfare in Birmingham — when he approached a T-junction. As he continued with right of way, a vehicle emerging from the side road failed to stop. The driver, in clear breach of the Highway Code, pulled out directly into Mr M's path, causing a sudden and forceful collision.
The impact was significant. Mr M had no opportunity to avoid the crash. He was thrown from his e-bike, suffering serious injuries as a result. Witness accounts and the road layout confirmed that the other driver had failed to give way, and was entirely at fault for the accident.
The collision left Mr M with a series of painful and debilitating injuries. These included trauma to his right foot and thigh, damage to his left leg and ankle, and injuries to his right shoulder and upper arm. Most significantly, he developed deep vein thrombosis (DVT), a condition medically determined to be caused by the accident and one that he will live with permanently. This led to long-term changes in his health and lifestyle.
Medical experts determined that the DVT was not only a direct result of the accident, but would also have permanent implications for Mr M's health. He would now require long-term management of the condition, including daily medication and the use of compression stocking, both of which imposed new financial and lifestyle burdens.
Mr M reached out to PSR Solicitors through our online enquiry form shortly after the incident. From the outset, we prioritised a comprehensive approach, ensuring that both the immediate injuries and the emerging long-term medical issues were properly documented.
Initially, the claim was submitted via the Rapid Claims Portal under the Pre-Action Protocol for low-value personal injury claims. Liability was admitted at an early stage by the defendant, which allowed us to focus on establishing the full extent of the injuries and building a robust claim.
As the complexity of Mr M’s condition became clearer, our legal team obtained four expert medical reports. These included opinions from an orthopaedic surgeon and a vascular specialist with experience in DVT cases. The medical evidence was essential in proving that the DVT was caused by the collision and would lead to long-term health implications.
In addition to the medical documentation, we gathered full evidence of financial losses, including:
To ensure that the claim was appropriately valued, we also sought written advice on quantum from a barrister. Their opinion confirmed that the defendant’s initial offers underestimated the true value of the claim.
As the value of the claim exceeded £25,000, the matter was removed from the portal and managed under the standard litigation track. Early settlement negotiations began in April 2025, but the defendant’s initial offer of £21,000 did not reflect the full extent of Mr M’s suffering or long-term care needs.
Following continued negotiations and detailed submissions from our legal team, the defendant eventually agreed to settle the claim for £30,000 in August 2025. This sum included general damages for pain and suffering, as well as special damages to cover Mr M’s long-term medical costs and financial losses.
The compensation Mr M received has enabled him to replace his e-bike and recover losses for his past and future medical needs, including the cost of daily medication and compression therapy.
Mr M has described the settlement as providing both closure and peace of mind. The funds have also helped alleviate the anxiety caused by the sudden and permanent changes to his health and lifestyle.
“While the facts of the collision were straightforward, proving the causation between the accident and the subsequent development of deep vein thrombosis required a detailed and medically-informed approach. We were able to demonstrate the link clearly through expert evidence and secure a settlement that properly reflected the long-term nature of the injury. This case is a strong example of how thorough legal and medical handling can make all the difference.”
Mr M provided heartfelt thanks following the successful conclusion of the case. He expressed particular appreciation for the clear advice, regular updates, and supportive communication he received throughout the process. His feedback is a reflection of our commitment to client care and to achieving the best possible outcome in every case we take on.
If you have been injured in a road traffic accident that was not your fault, whether as a cyclist, pedestrian, passenger or driver, PSR Solicitors are here to help. We will take the time to understand your situation, provide clear legal advice, and pursue the compensation you need to move forward.
We work on a No Win, No Fee basis, meaning there is no financial risk to you. With offices in Wrexham, Chester, Rhyl, Colwyn Bay, Shotton and Ellesmere Port, our team is here to support clients across North Wales, Cheshire, Merseyside and beyond.
To find out how we can help, call us today or fill in our online enquiry form to request a call back from one of our personal injury solicitors.
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