£10,000 for Professional Negligence Claim in Colwyn Bay

£10,000 for Professional Negligence Claim in Colwyn Bay

PSR Solicitors of Colwyn Bay have recovered £10,000 in professional negligence damages from our client’s previous solicitor.

Our client fell down a series of steps, resulting in a severe fracture to her ankle. The injury required surgery, the insertion of metalwork and caused her to miss nearly five months of work due to severe pain and scarring. The client contacted another firm of solicitors who began acting for her in making a claim against various potential defendants to recover compensation for her injuries and financial losses. Liability was denied, but the client’s previous solicitors nevertheless went ahead and began gathering medical evidence with a view to issuing court proceedings.

In the event that a claim cannot be settled within a three year period, then court proceedings must be issued against all potential defendants by the third anniversary of the accident. Once court proceedings are issued, there are then further deadlines in relation to serving those papers on the parties involved. However, in this instance, the client’s former solicitors failed to comply with those deadlines, and then compounded the problem by failing to inform the client of this for many months. As a direct consequence of her former solicitors failing to meet these deadlines, the client was left with her claim having been presented to the defendant outside of the required timeframes, resulting in the client being unable to seek compensation from them. Her solicitors had acted negligently and their actions meant that the client was denied the opportunity to pursue compensation for her injuries and losses.

The client instructed us in February 2019. We obtained her file from the previous solicitors and reviewed it thoroughly, identifying the problems described above. We then agreed to act under a “no-win-no-fee” agreement in pursuit of a claim for professional negligence against the client’s former solicitors, with the aim of recovering at least some of the compensation which their actions denied her the opportunity to get from the defendants.
As the client had ongoing symptoms from her injuries, the medical evidence was incomplete, so we reapproached the original medical expert with some up-to-date records and obtained a further report. We also calculated the client’s financial losses and, once everything had bee properly collated, we presented her claim to her former solicitors.

Upon receipt of our detailed letter of claim, the client’s former solicitors accepted that they had acted negligently and we then entered into settlement negotiations.

When making a professional negligence claim of this nature, the compensation the claimant is entitled to is not necessarily as much as the amount they might have received if their original personal injury claim had been successful. The compensation due from the client’s former solicitors is intended to reflect the client’s loss of opportunity to pursue her original personal injury claim and the possibility that she would have been awarded compensation. We valued the client’s personal injury claim in the region of £12,000 to £14,000. We then entered into negotiations with the client’s former solicitors and ultimately agreed on a professional negligence settlement of £10,000, which was an excellent outcome.

Have you suffered financial losses due to a sub-standard or negligent service from a professional individual or organisation?

If you previously pursued a personal injury claim or with solicitors which failed, or if you are concerned that your solicitors may have undervalued your personal injury claim, then contact PSR Solicitors to make a professional negligence claim.

Established in 2009, PSR Solicitors is one of the foremost professional negligence law firms across North Wales and Cheshire. With offices in Colwyn Bay, Ellesmere Port, Rhyl, Shotton and Wrexham, we are experts in successfully handling all aspects of professional negligence claims.

If you are seeking legal recourse and financial compensation after suffering professional negligence and are seeking free initial expert advice and opinion from a fully qualified solicitor then please contact PSR Solicitors. Using one of our specialist Professional Negligence Claims Lawyers is the best way to seek justice following your experience.

Contact our Dispute & Litigation Solicitors in Wales or Cheshire safe in the knowledge that we will have your best interests as our priority whilst we advise you and proceed with your claim.

Successful Claim for Birmingham Cyclist Injured in Road Collision

A 56-year-old cyclist from Birmingham has successfully secured £30,000 in compensation following a serious road traffic collision that left him with long-term injuries. The client, Mr M, contacted PSR Solicitors shortly after the accident for expert legal guidance, and our personal injury team worked diligently to ensure his injuries were properly recognised and his financial losses fully recovered.

What happened

On 12th February 2023, around 6:30pm, Mr M was cycling along the A38 Bristol Road — a busy thoroughfare in Birmingham — when he approached a T-junction. As he continued with right of way, a vehicle emerging from the side road failed to stop. The driver, in clear breach of the Highway Code, pulled out directly into Mr M's path, causing a sudden and forceful collision.

The impact was significant. Mr M had no opportunity to avoid the crash. He was thrown from his e-bike, suffering serious injuries as a result. Witness accounts and the road layout confirmed that the other driver had failed to give way, and was entirely at fault for the accident.

Injuries sustained

The collision left Mr M with a series of painful and debilitating injuries. These included trauma to his right foot and thigh, damage to his left leg and ankle, and injuries to his right shoulder and upper arm. Most significantly, he developed deep vein thrombosis (DVT), a condition medically determined to be caused by the accident and one that he will live with permanently. This led to long-term changes in his health and lifestyle.

Medical experts determined that the DVT was not only a direct result of the accident, but would also have permanent implications for Mr M's health. He would now require long-term management of the condition, including daily medication and the use of compression stocking, both of which imposed new financial and lifestyle burdens.

How PSR Solicitors managed the case

Mr M reached out to PSR Solicitors through our online enquiry form shortly after the incident. From the outset, we prioritised a comprehensive approach, ensuring that both the immediate injuries and the emerging long-term medical issues were properly documented.

Initially, the claim was submitted via the Rapid Claims Portal under the Pre-Action Protocol for low-value personal injury claims. Liability was admitted at an early stage by the defendant, which allowed us to focus on establishing the full extent of the injuries and building a robust claim.

As the complexity of Mr M’s condition became clearer, our legal team obtained four expert medical reports. These included opinions from an orthopaedic surgeon and a vascular specialist with experience in DVT cases. The medical evidence was essential in proving that the DVT was caused by the collision and would lead to long-term health implications.

In addition to the medical documentation, we gathered full evidence of financial losses, including:

• Replacement cost of the e-bike damaged in the accident
• Costs of prescription medication since the incident
• Estimated future costs of compression garments and ongoing treatment

To ensure that the claim was appropriately valued, we also sought written advice on quantum from a barrister. Their opinion confirmed that the defendant’s initial offers underestimated the true value of the claim.

Negotiations and outcome

As the value of the claim exceeded £25,000, the matter was removed from the portal and managed under the standard litigation track. Early settlement negotiations began in April 2025, but the defendant’s initial offer of £21,000 did not reflect the full extent of Mr M’s suffering or long-term care needs.

Following continued negotiations and detailed submissions from our legal team, the defendant eventually agreed to settle the claim for £30,000 in August 2025. This sum included general damages for pain and suffering, as well as special damages to cover Mr M’s long-term medical costs and financial losses.

A positive resolution for the client

The compensation Mr M received has enabled him to replace his e-bike and recover losses for his past and future medical needs,  including the cost of daily medication and compression therapy.

Mr M has described the settlement as providing both closure and peace of mind. The funds have also helped alleviate the anxiety caused by the sudden and permanent changes to his health and lifestyle.

Comments from the legal team

“While the facts of the collision were straightforward, proving the causation between the accident and the subsequent development of deep vein thrombosis required a detailed and medically-informed approach. We were able to demonstrate the link clearly through expert evidence and secure a settlement that properly reflected the long-term nature of the injury. This case is a strong example of how thorough legal and medical handling can make all the difference.”

Client feedback

Mr M provided heartfelt thanks following the successful conclusion of the case. He expressed particular appreciation for the clear advice, regular updates, and supportive communication he received throughout the process. His feedback is a reflection of our commitment to client care and to achieving the best possible outcome in every case we take on.

Speak to our specialist road traffic accident team

If you have been injured in a road traffic accident that was not your fault, whether as a cyclist, pedestrian, passenger or driver, PSR Solicitors are here to help. We will take the time to understand your situation, provide clear legal advice, and pursue the compensation you need to move forward.

We work on a No Win, No Fee basis, meaning there is no financial risk to you. With offices in Wrexham, Chester, Rhyl, Colwyn Bay, Shotton and Ellesmere Port, our team is here to support clients across North Wales, Cheshire, Merseyside and beyond.

To find out how we can help, call us today or fill in our online enquiry form to request a call back from one of our personal injury solicitors.