privacy policy

PRIVACY POLICY

PSR Solicitors treats the privacy of its customers and website users very seriously and we take appropriate security measures to safeguard your privacy. This policy explains how we protect and manage any personal data* you share with us and that we hold about you, including how we collect, process, protect and share that data.

*Personal data means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home.

How we obtain your personal data

Information provided by you

You provide us with personal data either on your instructions form, via an online application or over the telephone. This includes name, address, date of birth, email address and bank account instructions. We use this information in order to manage and pursue your legal case.

We may also keep information contained in any correspondence you may have with us by post or by email.

We may obtain sensitive medical information directly from you or your GP/hospital/employer/mortgage broker or other in relation to your case. The provision of this information is subject to you giving us express consent. If we do not receive this consent from you, then we will be unable to proceed with your matter. This means that the legal basis of our holding your personal data is for the performance of a contract.

Information we get from other sources

We only obtain information from third parties if this is permitted by law. We may also use legal public sources to obtain information about you, for example, to verify your identity.

This information (including your name, address, email address, date of birth, etc.), as relevant to us, will only be obtained by a reputable third-party companies that operate in accordance with the General Data Protection Regulation (GDPR). You will already have submitted your personal data to these companies and specifically given permission to allow them to pass this information to other companies that provide similar or complementary products and services to those we offer.

How we use your personal data

We use your personal data to manage and administer your case. We also act as controller and processor in regard to the progressing of your instructions. We undertake at all times to protect your personal data, including any health and financial details, in a manner which is consistent with your solicitors duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data in storage.

Do we use your personal data for marketing purposes?

Any information that you choose to give us will not be used for marketing purposes by us. We will hold your personal data only for the purposes of administering and managing your case.

Sharing information

We will keep information about you confidential and we will from time to time share your personal data. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

Categories of third parties

  • insurance companies, loss assessors, regulatory authorities and other fraud prevention agencies for the purposes of fraud prevention and to comply with any legal and regulatory issues and disclosures;
  • legal firms to progress your case
  • mortgage providers
  • medical experts
  • barristers and other experts
  • any legal or crime prevention agencies and/or to satisfy any regulatory request (including recognised practitioner bodies) if we have a duty to do so or if the law allows us to do so.

Transfer of your personal data outside the European Economic Area (EEA)

We do not currently transfer your personal data outside the EEA. If in future we transfer your personal data, in accordance with the terms of this Policy outside of the EEA, we will make sure that the receiver agrees to provide the same or similar protection as we do and that they only use your personal data in accordance with our instructions.

If you require further information regarding such transfers, please write to the head office at PSR Solicitors, Shotton Villa, 36 Chester Road West, Shotton, Deeside, CH5 1BY or email info@psrsolicitors.co.uk

How long do we keep this information about you?

We keep information in line with the retention policy of our company as set out in the client care letter. These retention periods are in line with the length of time we need to keep your personal information in order to manage and administer your case. They also take into account our need to meet any legal, statutory and regulatory obligations. These reasons can vary from one piece of information to the next. In all cases our need to use your personal information will be reassessed on a regular basis and information which is no longer required will be disposed of.

Data subject rights

Subject access requests

The General Data Protection Regulation (GDPR) grants you (hereinafter referred to as the “data subject”) the right to access particular personal data that we hold about you. This is referred to as a subject to access request. We shall respond promptly, and certainly within one month from the point of receiving the request and all necessary information about you. Our formal response shall include details of the personal data we hold about you, including the following:

  • sources from which we acquired the information;
  • the purposes for processing the information; and
  • persons or entities with whom we are sharing the information.

Right to erasure

You, the data subject, shall have the right to obtain from us the erasure of personal data concerning you without undue delay.

Right to restriction of processing

Subject to exemptions, you, the data subject, shall have the right to obtain from us restriction of processing where one of the following applies:

  • the accuracy of the personal data is contested by you, the data subject, and is restricted until the accuracy of the data has been verified;
  • the processing is unlawful and you, the data subject, oppose the erasure of the personal data and instead request the restriction in its use;
  • we no longer need the personal data for the purposes of processing, but it is required by you, the data subject, for the establishment, exercise or defence of legal claims;
  • you, the data subject, have objected to processing of your personal data pending the verification of whether there are legitimate grounds for us to override these objections.

Notification obligation regarding rectification or erasure of personal data or restriction of processing

We shall communicate any rectification or erasure of personal data or restriction of processing as described above to each recipient to whom the personal data has been disclosed, unless this proves impossible or involves disproportionate effort. We shall provide you, the data subject, with information about those recipients if you request it.

Right to data portability

You, the data subject, shall have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller, without hindrance from us.

Right to object

You, the data subject, shall have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you, including any personal profiling; unless this relates to processing that is necessary for the performance of a task carried out in the public interest or an exercise of official authority vested in us. We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of you, the data subject, or for the establishment exercise or defence of legal claims.

Right to not be subject to decisions based solely on automated processing

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

Invoking your rights

If you would like to invoke any of the above data subject rights with us please write to the head office at PSR Solicitors, Shotton Villa, 36 Chester Road West, Shotton, Deeside, CH5 1BY or email info@psrsolicitors.co.uk

Accuracy of information

In order to provide the highest level of customer service possible, we need to keep accurate personal data about you. We take reasonable steps to ensure the accuracy of any personal data or sensitive information we obtain. We ensure that the source of any personal data or sensitive information is clear and we carefully consider any challenges to the accuracy of the information. We also consider when it is necessary to update the information, such as name or address changes and you can help us by informing us of these changes when they occur.

Important information

Questions and queries

If you have any questions or queries which are not answered by the Privacy Policy, or have any potential concerns about how we may use the personal data we hold, please write to the head office at PSR Solicitors, Shotton Villa, 36 Chester Road West, Shotton, Deeside, CH5 1BY or email info@psrsolicitors.co.uk

Policy changes

This Privacy Policy is regularly reviewed. This is to make sure that we continue to meet the highest standards and to protect your privacy. We reserve the right, at all time, to update, modify or amend this policy. We suggest that you review this Privacy Policy from time to time to ensure you are aware of any changes we may have made, however, we will not significantly change how we use information you have already given us without your prior agreement.

If you have a complaint

If you have a complaint regarding the use of your personal data or sensitive information then please contact us by writing to the Managing Director, at our head office, PSR Solicitors, Shotton Villa, 36 Chester Road West, Shotton, Deeside, CH5 1BY or email info@psrsolicitors.co.uk and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Legal Ombudsman whose details are included in our client care letter.

Re-marketing

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Copyright

PSR Solicitors Ltd. is, unless otherwise stated, the owner of copyright and database right in this website and its contents. No part of this website may be published, distributed, extracted, re-utilised, or reproduced in any material form (including photocopying or storing it in any medium by electronic means) except in accordance with the permissions set out below or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997 as applicable.

Printing or downloading of this site or any part of it is only permitted for personal use. You may not use the content or any part of it in any other work or publication, without our prior written consent, whether that other work or publication is in electronic copy, hard copy or any other form. This privacy statement describes how we use the information which we collect on our website.

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