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Claim compensation on a ‘NO WIN NO FEE’ basis for all types of serious injury, workplace and traffic accident.
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Please note that our offices are now closed due to the lockdown measures.
To avoid any disruption to our clients we are working safely from home and can be contacted by telephone and e-mail.
Care Home Negligence Claim Specialists
Care home & carer injury
Sometimes the most vulnerable members of society do not receive the care and respect they need and deserve and are left abused, neglected, or injured by those given the duty of care to look after them. You or your loved one deserve better.
Often, care home staff are simply trying to cater to the considerable needs of too many patients or residents at the same time, but it is the most vulnerable who can pay the price for this.
If you are not satisfied with the care you or an elderly relative is receiving - or a younger vulnerable individual at a nursing home - don't be afraid to take action. The first step is to get advice from an experienced Solicitor.
PSR Solicitors is committed to ensuring ever-improving standards of care for residents in nursing and care homes across Britain. Our dedicated team specialises in helping people who have suffered in care homes and can advise you on exactly how to go about rectifying the problems and claiming compensation for what has happened.
Trust us to help you.
My case was handled in a courteous and professional manner from beginning to end. I was kept informed throughout and the settlement obtained was very satisfactory.
They were very helpful, better value, and dealt with my claim within 7 months. After a 4 and a half years issue with my previous solicitors.
The service I received from start to finish was exceptional, everything was dealt with a timely and professional manner! I was kept informed throughout and I am extremely pleased with the outcome. I will most definitely be recommending this company to all. Well done PSR
By law, residential care homes, nursing homes and those administering professional care to people within their homes have a duty of care to ensure that those they care for are always safe, comfortable, and unharmed.
Sadly, in some cases, care homes provide inadequate staffing levels or employ staff without the appropriate training, this can lead to improper care and even cases of neglect. As hard as it is to believe, there are even instances where residents or those receiving professional care at home are maliciously abused, both physically and psychologically, causing injury and severe emotional distress.
If you or a loved one have suffered injury or abuse by those with a duty of care to ensure your safety and wellbeing, call PSR Solicitors so that we can hold those responsible accountable and ensure you receive the care and compensation you or your loved one deserves.
If you or a loved one is a victim of abuse or neglect by a carer or health professional or have been injured in an incident whilst a resident in a care home or nursing home, then you are eligible to make a compensation claim.
Often, the compensation recovered is used to fund a safer and more caring living environment for those who have suffered injury, abuse, or neglect.
In the event that you or a loved one is unable to pursue compensation for any reason, including as a result of the injuries sustained, then immediate family members are able to make a claim on the victim’s behalf.
We offer confidential, specialist advice and we will handle your enquiry with the utmost sensitivity. For free advice on your eligibility to make a claim and to discuss the probability of success please contact us today.
The general rule is that any sort of personal injury claim made in England, Wales and Scotland should be brought within three years of the incident occurring, or three years from the date of diagnosis of an illness or injury if progressive in nature.
However, there are a number of relevant exceptions in Care Home Negligence Claims, such as:
Although these general time limits apply to the vast majority of personal injury claims, there may be particular circumstances when the court would make a discretionary decision in order to pursue a claim outside these time limits, so we would strongly recommend that you speak to one of our specialist lawyers who can advise you on whether or not you can pursue a claim.
The care agency or care home charged with looking after you has a duty to ensure your safety. If they fail in their responsibilities to you and you suffer an accident or injury, then they are likely to be held at fault. You will be entitled to make a compensation claim against them to recognise the harm and suffering caused as well as to cover the cost of any care, medical treatment, and equipment that you may require as a result of what has happened.
Injuries sustained because of insufficient care or abuse by a professional are particularly traumatic and we frequently work to support and help clients who have experienced neglect and ill-treatment by care-workers, or who have suffered accidents as a result of missed visits and inadequate provision.
Our experienced solicitors can help you with a wide range of care claims such as:
Injury and suffering caused intentionally by a carer is particularly distressing and harrowing for both the victim and their loved ones. Abuse can manifest itself in many ways including physical abuse, such as inappropriate restraint and assault; psychological abuse, including threatening and humiliating behaviour and even sexual abuse of vulnerable people.
Suffering caused by neglect and a substandard level of care is wide-ranging. It can include instances where a carer does not adequately meet the basic needs of a patient by failing to provide enough food or drink, does not provide assistance with a patient’s personal hygiene, neglects medical concerns including ulcers and bedsores, which often results in debilitating pain and distress, or ignores the social and emotional needs of a patient in their care.
Falls are the most common accidents suffered by those in residential care, often due to slippery floors, obstacles, and insufficient assistance for those that are less mobile. Missed carer visits can also result in patients falling in their own homes after attempting to get themselves out of bed, up from a chair, navigating stairs or trying to reach mobility aids alone and without the assistance they need.
Burns and scolds are among the most common injuries sustained by those in residential care or being looked after at home, due to neglect or insufficient care provided by staff. Burns are often sustained through overheated food or drink, bath or shower water that is too hot, patients attempting to cook for themselves when a carer has failed to provide enough food or not being properly supervised when smoking a cigarette.
Staff shortages can result in inexperienced carers being asked to lift patients. Carers are often insufficiently trained in safely lifting another person and frequently sustain injuries themselves. Other, similar injuries occur due to staff negligence and unsafe lifting equipment.
The impact of any mistake with the prescription and administration of medication in care homes can be serious, sometimes resulting in long-term harm or even death. Care homes are required to have procedures and safety-checks in place around administering medication and must keep careful and accurate records for each resident. When these procedures are not followed and mistakes occur, causing harm or illness, a case for compensation can be brought against the care home.
At PSR Solicitors, we pledge that your care home abuse claim will be handled by a dedicated, fully qualified Personal Injury Solicitor, which is why we secure our clients higher levels of compensation than our rivals. Not all legal firms employ qualified solicitors to handle personal injury claims, often resulting in lost or significantly reduced settlements.
Our credentials speak for themselves. We are proud to be accredited by the Law Society for our personal injury services and have been recognised by the Law Society for our exceptional client service, being awarded the Lexcel Practise Management Standard.
With offices in Colwyn Bay, Wrexham, Rhyl, Shotton (Deeside), Ellesmere Port and Wallasey, PSR is a leading Personal Injury Law Firm in Wales and Personal Injury Lawyers in Cheshire.
We regularly act for clients on nursing home injury & abuse claims across North Wales, Cheshire, Merseyside, and Liverpool. As recognised expert Personal Injury Solicitors, we can support your needs wherever you live in Wales, England & Northern Ireland.
We handle all personal injury claims on a No Win No Fee Claim basis, meaning that if your care home injury claim proves to be unsuccessful, there will be no legal fees to concern yourself with, so No Win No Fee = No Risk To You.
By instructing PSR Solicitors, you are guaranteed an exceptional team of personal injury specialists that you can trust to get the results that you deserve.
If you have been involved in an accident or been injured in any way in the past three years, through no fault of your own, contact us today and speak to one of our team so that we can help you get your life back on track.
Richard Layfield
Solicitor - Head of Personal Injury
I've been a Solicitor at PSR Solicitors since March 2013 and now take full responsibility for leading the Rhyl Office.
I completed both my Law LLB and LPC degrees at Cardiff University, graduating in 2008 and 2009 respectively. Thereafter, I completed my 2-year training contract at a firm based in Cardiff, then retained by this firm as a Criminal Defence Solicitor until I decided to relocate up to North Wales, for the countryside and the people..
As an experienced personal injury and civil litigation Solicitor, I represent Claimants in all manner of personal injury case work including injuries as a result of Road Traffic Accidents, Accidents at Work, and Occupiers Liability Accidents. I handle all types off personal injury claims from the minor right through to complex, serious injury claims.
Outside of work I'm a keen rugby fan, who enjoys running and travel.
Shotton Office, Rhyl Office, Ellesmere Port Office, Wallasey Office
Paul Rossiter
Managing Director
All Offices
I am the Managing Director of PSR Solicitors. After working in various law firms, both small high street firms and a larger practice in Manchester, I saw a gap in the market for a high quality practice that had the same core high street values of being personable and approachable and combining them with the efficiency and professionalism of a larger practice. PSR Solicitors was therefore established in 2009 in Shotton, Deeside with this aim. Since then PSR Solicitors has provided high quality legal services to local clients throughout North Wales and Cheshire.
I live in Chester with my young family and 2 dogs and enjoy regular holidays along the coast of North Wales.
I have recently been asked to join the board of trustees at Platform For Life, a mental health counselling charity in Chester. Good mental health is the foundation of a more fulfilled, happy and healthy life, yet many families struggle to access the help and support they need to achieve it. Platform for Life offers free local counselling and play therapy for families who would otherwise not be able to afford it.
Mark House
Solicitor - Head of Litigation
Shotton Office, Wrexham Office, Colwyn Bay Office, Wallasey Office
I completed my law degree and legal practice course at Nottingham Law School, before qualifying as a solicitor in 2004. I then worked at a specialist personal injury firm in the East Midlands and a leading regional firm, before joining PSR in 2017.
With PSR I've continued to specialise in acting for Personal Injury claimants and have developed a keen understanding of the procedures and tactics involved in pursuing a claim, as well as the difficulties and concerns faced by people who have suffered as the result of an accident.
Since 2014 I've been proud to help hundreds of people. I've represented the public in all manner of injury claims, including serious orthopaedic injuries, brain damage, and psychological trauma. I was instructed to deal with claims for clients in the aftermath of the Potters Bar rail crash and the Penhallow hotel fire.
In addition, I represent clients in relation to all manner of disputes. I have dealt with professional negligence claims, such as those against solicitors and builders. I have helped clients recover money which is due to them and to dispute invoices which have been sent to them. I have helped business defend claims against them. I have tackled neighbour and boundary disputes.
I live locally to the Colwyn Bay office, and outside of work, I enjoy taking advantage of the coastal and mountain outdoor activities which are available on the doorstep. I'm also heavily involved with an outdoor pursuits charity, which I find an enjoyable and rewarding way of using my free time.
As with any personal injury claim, your Nursing Home Abuse & Injury Compensation is split into two parts:
The General Damage element of your compensation considers the pain and suffering you’ve endured, as well as factoring in the impact it has had it’s on your day to day life. The value of your general damages is based on the severity of your injuries or the levels of abuse you suffered, as well as the length of time it has taken you to recover and the degree to which you have recovered. Due to its nature, every claim results in a unique general damages value. However, our qualified solicitors who specialise in care home abuse & injury claims have years of experience in this area and will be able to provide an approximation of the level of general damages you're likely to recover.
Special damages directly reflect the financial losses you’ve suffered and the financial expenses you’ve incurred as a result of the injury or abuse, including:
It also considers ongoing costs and losses associated with the injury, including:
The key aim of special damages is to ensure that the victim is returned to the financial position they were in prior to the injury or abuse and to make sure that they are in no way financially disadvantaged by their injury.
Contact our Injury Claim experts to get started…
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